Hej, opdatere om dette.
De sendte mig en e-mail fredag og sagde, at de ville betale den anden udestående betaling (min anden klage) den dag helt sikkert (bemærk, 3 dage senere er den ikke ankommet, så jeg tror ikke, de har betalt den). Men de bad mig også bekræfte, at den anden var den eneste udestående, selvom jeg har sendt dem alle detaljer flere gange, og de ved, at der skulle være to betalinger... så jeg var nødt til at minde dem om denne. De sendte mig så en betalingsoptegnelse som "bevis" på, at denne betaling var foretaget, men det var en registrering af en anden betaling (et andet beløb, andet referencenummer).
Jeg skrev tilbage for at fortælle dem, at nej, det var en anden betaling, og jeg venter stadig meget på begge udestående betalinger fra deres firma, men har ikke haft nogen anerkendelse af det. Så ingen betaling, ingen yderligere kommunikation og nu er jeg ikke sikker på, at de overhovedet anerkender, at denne skylder.
Jeg tror, de har forvirret sig selv.
De satte dog en bonus ind på min casinokonto...
Hi, update on this.
They emailed me on Friday saying they were going to pay the other outstanding payment (my other complaint) that day for sure (note, 3 days later it has not arrived so I don't think they paid it). But they also asked me to confirm that that other one was the only one outstanding, even though I have sent them all the details several times and they know there should be two payments... so I had to remind them of this one. They then sent me a payment record as "proof" that this payment had been made, but it was a record of a different payment (different amount, different reference number).
I wrote back to tell them that no, that was a different payment and I am still very much waiting for both oustanding payments from their company, but have had no acknowledgement of that. So, no payment, no further communication and now I'm not sure that they're even acknowledging that this one is owed.
I think they have confused themselves.
They did put a bonus into my casino account though...
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