Jeg udelukkede mig selv fra kasinoet af ikke indlysende årsager. Da de lukkede min konto, havde jeg stadig 899 på min saldo, og de sagde, at det ville blive returneret til mig omgående, når jeg havde givet mine kontoudtog. De havde flere problemer med mine kontoudtog og blev ved med at få mig til at sende dem igen. BEMÆRK: Skærmbilleder tæller ikke for dem, så hvis du spiller i midten af måneden, skal du vente uger, indtil det relevante "officielle" kontoudtog faktisk er udstedt af din bank. (Jeg taler mindst 10 gange med en dag imellem, hver gang de spurgte) Så fortalte de mig, at pengene blev givet tilbage, men det var de ikke. Så sagde de åh undskyld, vi har angivet det forkerte transitnummer til din bank. Og så fortalte de mig, at de satte pengene tilbage på et helt andet kort (mit kreditkort), hvilket stadig ikke skete. Så jeg spurgte igen over flere dage, og alt, hvad de sagde, var, at de havde eskaleret det. Så beder de mig om et kontoudtog fra et kontonummer, der ikke engang eksisterer. Jeg spurgte, om der var et nummer, jeg kunne ringe til, og de sagde, at de ikke kun laver chats og e-mails (uden tvivl rødt flag), og de siger bare undskyld. Så i hvert fald super stressende virksomhed at have med at gøre, og jeg har stadig ikke fået løst mit problem overhovedet. Venter stadig på et svar og venter stadig på mine midler. Det har været omkring en måned nu med konstant at jage dem om det, bare for at få at vide ups, giv os flere kontoudtog, som vi vil afvise. Tro heller ikke, at du har at gøre med én agent. Det er altid en anden person, der sender mig en e-mail, hvilket sandsynligvis øger forsinkelsen, fordi du skal forklare din situation igen og igen og igen og igen til flere personer. SPIL ALDRIG PÅ DETTE CASINO, DE ER ET GLAD OG VIL GØRE DET SÅ SVÆRT AT FÅ HJÆLP OG VIL IKKE EJE OP TIL DERES FEJL OG LØSE PROBLEMET.
I self excluded myself from the casino for not obvious reasons. When they closed my account I had 899 still in my balance and they Said it would be returned to me promptly once I had given my bank statements. They had multiple problems with my bank statements and kept on making me resend them. NOTE: Screen shots do not count for them so if you play in the middle of the month you need to wait weeks until the relevant "official" bank statement is actually issued by your bank. (I'm talking at least 10 times with a day in between each time the would ask) Then they told me the funds were given back but they were not. Then they said oh sorry we put down the wrong transit number for you bank. And then they told me that they put the money back on a completely different card (my credit card) which still did not happen. So I asked again over multiple days and all they said was that they had escalated it. Then they ask me for a bank statement from an account number that does not even exist. I asked if there was a number i could call and they said not they only do chats and emails (red flag no doubt) and they just say sorry. So anyways super stressful company to deal with and I still do not have my issue resolved at all. Still waiting on a reply and still waiting on my funds. It has been about a month now of constantly hounding them about it, just to be told oops, give us more bank statements that we will reject. Also don't think that you will be dealing with one agent. It is always a different person emailing me which probably adds to the delay because you have to re explain your situation over and over and over and over again to multiple people. NEVER PLAY AT THIS CASINO THEY DO NOT CARE AND WILL MAKE IT SO HARD TO GET HELP AND WILL NOT OWN UP TO THEIR MISTAKES AND RESOLVE THE ISSUE.
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