Tak for din tålmodighed, mens vi udfører undersøgelsen.
For at undersøge problemet blev spilleren bedt om at give en video eller en erklæring, der bekræftede indbetalingen. Spilleren efterkom denne anmodning og sendte os en video, der viser indbetalingsbekræftelsen.
Betalingsteamet har informeret os om, at efter at have gennemgået transaktionen, blev den ikke korrekt registreret på vores platform.
Dette betyder, at selvom spilleren modtog en bekræftelse på deres indbetaling, kunne der have været et problem under overførselsprocessen, enten i betalingsbekræftelsen eller i udførelsen af transaktionen.
Hvis spilleren mener, at der er andre detaljer eller oplysninger, som vi kan have overset, vil vi med glæde gennemgå det igen.
Vi sætter pris på din tålmodighed og ser frem til dine kommentarer for at løse denne klage.
Venlig hilsen,
Melbet hold.
Thank you for your patience while we conduct the investigation.
To investigate the issue, the player was asked to provide a video or a statement confirming the deposit. The player complied with this request and sent us a video showing the deposit confirmation.
The payments team has informed us that, after reviewing the transaction, it was not properly recorded on our platform.
This means that, although the player received a confirmation of their deposit, there could have been an issue during the transfer process, either in the payment verification or in the transaction execution.
If the player believes there are any other details or information that we may have overlooked, we would be happy to review it again.
We appreciate your patience and look forward to your comments to resolve this complaint.
Best regards,
Melbet team.
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