Hej Peter og Shawnarv37,
Vi reagerer på bekymringerne rejst af Мr.Shawnarv37 vedrørende en specifik transaktion, der involverer adressen 3D5ctV3cnxLfNczoJBcDv14wj9ywfFW42K. Det er vigtigt at bemærke, at denne pung i vores system faktisk tilhører spilleren og blev aktivt brugt til at foretage indskud. For at gøre vores undersøgelse så komplet, som det er muligt, har vi søgt i transaktionerne ved hjælp af ""BlockCypher""-opdageren, som moderatoren anbefalede.
Vi foretog forskning ved at bruge TxID'erne fra Shawnarv37, som er angivet i vores system. Det kom til vores opmærksomhed, at transaktionerne faktisk er markeret som "Double Spend". Du kan tjekke beviset ved at følge dette link: https://prnt.sc/4fybc0g_wAAS Hvad mere er, efter at have klikket på det første hash-id kan vi tydeligt se, at der ikke var nogen indbetaling med et sådant TxID i systemet overhovedet. Endnu en gang er du mere end velkommen til at tjekke det selv ved at følge dette link: https://prnt.sc/-ekeOKuIHlh8
Til vores dybeste beklagelse bekræftede den finansielle leverandør, at disse transaktioner var markeret som "Double Spend" i deres system og ikke blev modtaget af vores platform. Som et bevis har de givet os følgende links, som angiver, at disse indskud ikke engang kan findes:
https://btc.bitaps.com/2bd4b51fe97b2feb949a6a69c2869e97a43c03a54f0993e76675dc4096005cf2
https://btc.bitaps.com/7b579db64285b2a2a3df7778b032fb5c65f79b4644a50239261ca3d6702dc84f
For at løse denne situation og demonstrere vores forpligtelse til at løse problemer tilbyder vi følgende kompensation. Vi er parate til at give dig transaktionsbeløbene 0,00331471 BTC og
0,00331327 BTC i form af en bonussaldo med et x1 omsætningskrav. Disse beløb vil blive gjort tilgængelige for dig til brug i vores casino, og du kan hæve dem, når du har opfyldt x1-indsatsen. Dette tilbud er beregnet til at vise vores vilje til at løse denne situation til fordel for spilleren.
Vores team udtrykker vores taknemmelighed til Casino Guru-moderationsteamet og til Shawnarv37 for deres samarbejde og forståelse.
Hvis du har yderligere spørgsmål eller forslag, er du velkommen til at kontakte vores supportteam på support@miraxcasino.com eller via Live Chat.
Med venlig hilsen
Mirax Casino Team
Hello Peter and Shawnarv37,
We are responding to the concerns raised by Мr.Shawnarv37 regarding a specific transaction involving the address 3D5ctV3cnxLfNczoJBcDv14wj9ywfFW42K. It is important to note that in our system this wallet indeed belongs to the player and was actively used for making deposits. In order to make our investigation as complete, as it is possible, we have searched the transactions using the ""BlockCypher"" explorer, as the moderator recommended.
We did research using the TxIDs provided by the Shawnarv37 that are stated in our system. It came to our attention that the transactions are indeed marked as "Double Spend". You may check the proof by following this link: https://prnt.sc/4fybc0g_wAAS What is more, after clicking on initial hash ID we can clearly see, that there was no deposit with such TxID in the system whatsoever. Once again, you are more than welcome to check it for yourself be following this link: https://prnt.sc/-ekeOKuIHlh8
To our deepest regret, the financial supplier confirmed that these transactions were marked as "Double Spend" in their system and were not received by our platform. As a proof, they have provided us with the following links, which state that these deposits cannot even be found:
https://btc.bitaps.com/2bd4b51fe97b2feb949a6a69c2869e97a43c03a54f0993e76675dc4096005cf2
https://btc.bitaps.com/7b579db64285b2a2a3df7778b032fb5c65f79b4644a50239261ca3d6702dc84f
To address this situation and demonstrate our commitment to resolving issues, we offer the following compensation. We are prepared to provide you with the transaction amounts 0.00331471 BTC and
0.00331327 BTC in the form of a bonus balance with a x1 wagering requirement. These amounts will be made available for you to use in our casino, and you can withdraw them once you fulfill the x1 wager. This offer is intended to showcase our willingness to resolve this situation in favor of the player.
Our Team extends our gratitude to the Casino Guru moderation team and to Shawnarv37 for their cooperation and understanding.
Should you have any further questions or suggestions, feel free to contact our support team at support@miraxcasino.com or via Live Chat.
Sincerely,
Mirax Casino Team
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