Kære FifaGaro,
Tak for din e-mail og skærmbilleder.
" Kære,
I mellemtiden har de bekræftet mit mobilnummer på deres hjemmeside. Men det virker stadig ikke. Når jeg foretager en hævning, skal jeg indtaste den kode, som de siger, de vil sende til mit mobilnummer, men de sender den ikke. Jeg skrev en mail til dem, men de svarede ikke.
Vedhæftet er et skærmbillede af tilbagetrækningen, som ikke kan bekræftes, fordi de ikke sender bekræftelseskoden.
Med venlig hilsen
Luka "
Venligst, for fremtidige svar, post dem direkte i tråden for at forenkle processen.
I henhold til formatet på din e-mail-tekst kan jeg se, at du har skrevet det her, men du har sendt det via e-mail, hvilket ikke giver mening. Alle skærmbilleder/følsomme data er skjult for offentligheden.
Med hensyn til selve problemet - det ser ud til, at din udbetaling afventer, og den afventer casinoets bekræftelse.
Vi anbefaler normalt spillere at vente mindst 2 uger efter at have indsendt en tilbagetrækning, før de indsender en klage. Lad os derfor være tålmodige og positive og give casinoet lidt tid til at gennemgå din udbetalingsanmodning såvel som din casinokontoaktivitet.
I mellemtiden kan vi bede casinoet om afklaring.
Kære MostBet Casino Team ,
Kan du se på brugerens problem og/eller give os en opdatering om hans afventende tilbagetrækning?
Er alt i orden? Hvordan kan han løse situationen med en ikke-modtaget bekræftelseskode?
Vil tilbagetrækningen blive behandlet normalt, eller er der noget, der skal gøres på spillerens side for at fremskynde processen?
På forhånd tak for at give oplysningerne.
Dear FifaGaro,
Thank you for your email and screenshots.
"Dear,
In the meantime, they have verified my mobile phone number on their website. But it still doesn't work. When making a withdrawal, I need to enter the code that they say they will send to my mobile number, but they don't send it. I wrote them an email, but they didn't reply.
Attached is a screenshot of the withdrawal which cannot be confirmed because they are not sending the confirmation code.
Regards,
Luka"
Please, for future answers, post them directly in the thread to simplify the process.
According to the format of your email body, I can see you wrote it here, but you sent it via email, which does not make sense. All screenshots/sensitive data are hidden from the public.
As for the issue itself - it looks like your withdrawal is pending, and it awaits the casino's confirmation.
We usually recommend players wait at least 2 weeks after submitting a withdrawal before submitting a complaint. Therefore, let's stay patient and positive, and provide the casino with some time to review your withdrawal request, as well as your casino account activity.
In the meantime, we can ask the casino for clarification.
Dear MostBet Casino Team,
Could you please look into the user's issue, and/or provide us with an update on his pending withdrawal?
Is everything alright? How can he solve the situation with a non-received confirmation code?
Will the withdrawal be processed normally, or is there anything that needs to be done on the player's side to speed the process up?
Thank you in advance for providing the information.
Redigeret af en Casino Guru admin
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