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After 2+ years playing in this bookmaker. They blocked my account after I had won a series of bets in a row. I asked for a survey, blocked my account, made a video call with stupid questions. They never showed their faces.

They say they have a suspicion of fraud but they don't say what the suspicion is. While we are losing the bookmakers do nothing. But when we win, they block the account. This is one more.

Apos + de 2 anos a jogar nesta casa de apostas. Bloquearam me a conta ap´os eu ter ganho uma serie de apostas seguidas. Pedi um levantamento bloquearam me a conta, fizerem video chamada com questões estupidas. Nunca mostraram a cara.

Dizem ter suspeita de fraude mas nao dizem qual é a suspeita. Enquanto andamos a perder as casas de apostas nao fazem nada. Mas quando ganhamos bloqueiam nos a conta. Esta é mais uma.

Dear Fabio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)?

Were you advised specifically which rule has been broken and why your winnings have been cancelled?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Fabio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.