Ønsker jer alle et varmt hej,
Lad mig præsentere hele situationen fra kasinoets perspektiv og forklare, hvilke trin der vil blive taget:
- Efter den grundige kontrol af vores betalingsafdeling har vores system rapporteret, at spilleren har flere LIGNENDE konti pr. IP-adresse. Jeg vil derfor gerne påpege det ord for at antyde, at spilleren ikke også har oprettet disse konti. Selvom systemet i sig selv ikke skulle have tilladt, at kuponen blev indløst i første omgang, har spilleren formået at gøre krav på og drage fordel af den nævnte bonus givet ved denne lejlighed.
- På trods af de ovennævnte uoverensstemmelser, vil vi tilbyde en tilbagebetaling af de annullerede gevinster til Ginger, men den formelle standardregel skal opfyldes, før vi fortsætter med udbetalingsproceduren:
1) Hvis du stadig ikke har gjort det, bedes du fuldføre kontobekræftelsesproceduren ved at få dine dokumenter uploadet gennem Kasserer-sektionen.
2) Verifikationsdepositum er anden del af verifikationsproceduren.
For yderligere assistance og mere dybdegående forklaring vil vi gerne bede spilleren om at deltage i vores Live Chat-funktion og kontakte vores venlige Live Support, hvor agenter kan føre dig gennem resten af denne proces.
Tak for din forståelse, selvfølgelig, og håber at se flere gevinster til at komme din vej i fremtiden!
Med venlig hilsen,
Mario
MrO Casino Team
Wishing you all a warm hello,
Let me present the whole situation from the Casino's perspective, and explain what following steps will be taken:
- After the thorough check-up of our Payment Department, our system has reported that Player has multiple SIMILAR accounts per IP Address. I would like to point that word out, therefore, to imply that player has not created those accounts as well. Even though the system itself shouldn't have allowed for the Coupon to be redeemed in the first place, Player has managed to successfully claim and take advantage of the mentioned Bonus given upon this occasion.
- In spite of the above-mentioned discrepancies, we would to offer a reimbursment of the voided winnings to Ginger, yet, the standard formal regulative needs to be fulfilled before we continue with the Withdrawal procedure:
1) If you still haven't, please, complete the Account Verification procedure, by having your documents uploaded through the Cashier section.
2) Verification Deposit is the second part of the Verification procedure.
For further assistance and more in-depth explanation, we would like to ask player to join our Live Chat feature and contact our kind Live Support, where agents could carry you through the rest of this process.
Thank you for your understanding, of course, and hope to see more wins to come your way in the future!
Best regards,
Mario
MrO Casino Team
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