Hej med dig,
Vi ser, at brugeren rapporterede problemer med aktivering af forbedret velkomstbonus tilbudskode, til vores kundesupport live chat den 13. december.
Der blev foretaget en eskalering, som blev behandlet kort efter, hvor dette tilbud på "100% op til $400 + 250 Book of Dead Spins" blev tilføjet manuelt til spillerens konto.
Der var desværre yderligere problemer for spilleren, da de ikke kunne bruge tokenet til 250 extraspins, hvilket de rapporterede til kundesupporten også den 13. december, hvor der igen blev rejst en eskalering.
Den følgende dag om morgenen den 14. december blev eskaleringen behandlet, og tokenet for 250 ekstraspins blev erstattet til et token for 250 freespins. Spilleren blev informeret via e-mail kl. 09:36 om, at tokenet var blevet udskiftet, men vi kan ikke konstatere, at dette erstatningstoken til 250 freespins nogensinde blev aktiveret, og det endte med at udløbe den 21. december på grund af ikke at blive aktiveret inden for 7 dage.
Vi har ikke modtaget nogen kommunikation fra spilleren siden morgenen den 14. december, hvor vi meddelte, at ekstraspins var blevet udskiftet.
Vi antager, at spilleren kan have gået glip af vores e-mail om morgenen den 14. december og derfor ikke logget ind på sin konto eller kontakte vores support for at følge op på denne sag.
For at løse dette er vi villige til at tilføje et nyt 250 freespins-token til spillerens konto. I denne henseende er vi også villige til at genaktivere 100 % op til $400 indbetalingsbonus, som ser ud til at være blevet fortabt af spilleren under denne hændelse, men vi skal oplyse, at denne indbetalingsbonus kun må genaktiveres efter aktiveringen af freespins-tokenet, på grund af bonuskonflikt forårsaget af, at tokenet skal udskiftes.
Er dette en tilfredsstillende løsning for fru dianetinga?
Med venlig hilsen.
Team Videoslots.
Hello there,
We see that the user reported issues with activation of enhanced welcome bonus offer code, to our customer support live chat on the 13th of December.
An escalation was made, which was processed shortly after, with this offer of "100% up to $ 400 + 250 Book of Dead Spins" being manually added to the player's account.
There were unfortunately further issues for the player, as they were not able to use the token for 250 extraspins, which they reported to the customer support also on the 13th of December, where an escalation was again raised.
The following day in the morning of the 14th of December the escalation was processed and the token for 250 extraspins was replaced to a token for 250 freespins. The player was advised via e-mail at 09:36 that the token had been replaced, but we cannot find that this replacement token for 250 freespins was ever activated, and it ended up expiring on the 21st of December due to not being activated within 7 days.
We've not had any communications from the player since the morning of the 14th of December, where we advised that the extraspins had been replaced.
We assume that the player may have missed our e-mail the morning of the 14th of December, and therefore not logged into their account or reach out to our support to follow up on this matter.
To resolve this, we are willing to add a new 250 freespins token to the player's account. In this regard, we are also willing to re-enable the 100% up to $ 400 deposit bonus, which seems to have been forfeit by the player during this incident, but we must advise, that this deposit bonus may only be re-enabled after the activation of the freespins token, due to bonus conflict caused by the token having to be replaced.
Is this a satisfactory solution for Mrs. dianetinga?
Kind regards.
Team Videoslots.
Automatisk oversættelse:
Dette var den eneste e-mail, jeg kunne finde fra den 14. december, som var via chat andre end de'' hvordan klarede vi os i chatsamtale'' 
og jeg svarede, at 250 gratis spin-tokenet stadig ikke virkede, som du kan læse i denne tekst. I hvert fald ja, hvis de vil give mig mit token, og jeg håber, det virker denne gang og ikke timevis af tekster, der ikke løser problemet, så ville jeg være glad for at have dem.
