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Good afternoon, yesterday I deposited $20 in my mystake account and still that money is not seen in the account, I used a promotional code and it was reflected but the $20 deposit was not, I transferred through binance directly to the address that the same page I supply, I hope to have my money reflected in the account

Buenas tardes,ayer deposite 20$ en mi cuenta de mystake y todavía no se ve ese dinero en la cuenta,use un código promocional y si se vio reflejado pero el depósito de los 20$ no,transferí mediante binance directamente a la dirección que la misma página me suministro,espero tener mi dinero reflejado en la cuenta

Dear luissalinasd1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear luissalinasd1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.