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I have made a deposit of 25 and they also gave me 25 but 25 on the condition that I will play 1750€ anyway I have played them and I have won 2700. they have become withdrawable, there I try to do identification and while at the beginning they told me that the identification was done after the withdrawal they sent me one by one, the paper didn't do it for them, the other one and in general they made fun of me until they closed my account with the excuse that they will make the withdrawal manually and they don't know when..

Εχω κάνει κατάθεση 25 και μου βάλανε και αυτοί αλλά 25 με την προϋποθεση ότι θα παίξω 1750€ τέλος πάντων τα έχω παίξει και έχω κερδίσει 2700. έχουν γίνει αναληψιμα, εκεί προσπαθώ να κάνω ταυτοποίηση και ενώ στην αρχή μου είπαν έγινε η ταυτοποίηση μετά στην ανάληψη μου στέλναν μια το ένα το χαρτί δεν τους έκανε μια το άλλο και γενικά με κοροϊδεύανε μέχρι που μου κλείσαν τον λογαριασμό με την δικαιολογία Ότι θα μου κάνουν χειροκίνητα την ανάληψη και δεν ξέρουν ποτε..

Dear Panagiwtis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been cancelled and account blocked due to a failed account verification? Could you please confirm that you have provided all the personal documents required for the verification as soon as possible, without any delay? Have you been advised what was the exact reason not to verify your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes I have sent them all the documents correctly and they told me that the account has been verified and I can make a withdrawal, I made a withdrawal and they kept canceling it. Until they closed it for me to withdraw manually. I too withdrew 500 of the 2700 I won

Ναι τους έχω στείλει όλα τα έγγραφα σωστά και μου λέγανε ότι έχει επαληθευτεί ο λογαριασμός και μπορώ να κάνω ανάληψη έκανα ανάληψη και μου την ακύρωναν συνέχεια. Μέχρι που μου τον κλείσαν για να μου κάνουν ανάληψη χειροκίνητα. Και εγώ έκανα ανάληψη 500 από τα 2700 που κέρδισα

Thank you very much, Panagiwtis, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

My issue is resolved, put the money

Έχει λυθεί το θέμα μου βάλαν τα χρήματα

Dear Panagiwtis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas