Kære Nasos79,
Mange tak for din klage. Jeg er ked af at høre om det problem, du har oplevet med din saldo hos NetBet Casino.
For bedre at forstå din situation og hjælpe dig effektivt, kan du give nogle yderligere detaljer?
- Da du mistede bonussen, modtog du så nogen meddelelser eller advarsler, der indikerer, at hele din saldo ville blive tabt? Hvis ja, kan du beskrive, hvad meddelelsen sagde?
- Havde du aktive indsatser eller betingelser knyttet til bonussen, som kunne have påvirket udbetalingsprocessen?
- Kan du præcisere de præcise skridt, du tog, da du forsøgte at annullere bonussen? For eksempel, klikkede du på en bestemt mulighed på din konto, eller fulgte du instruktioner fra kundesupport?
- Hvad var svaret fra NetBet Casinos kundeservice, da du anmodede om tilbageførslen? Har de givet nogen forklaring på, hvorfor midlerne gik tabt?
- Har du nogen skærmbilleder eller kommunikation fra casinoet, der kan hjælpe os med bedre at forstå, hvad der skete?
Hvis du har relevant kommunikation eller yderligere beviser, er du velkommen til at videresende den til petronela.k@casino.guru .
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear Nasos79,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you experienced with your balance at NetBet Casino.
To better understand your situation and assist you effectively, could you please provide some additional details?
- When you forfeited the bonus, did you receive any messages or warnings indicating that your entire balance would be forfeited? If so, could you describe what the message said?
- Did you have any active wagers or conditions tied to the bonus that might have affected the withdrawal process?
- Could you clarify the exact steps you took when you attempted to cancel the bonus? For instance, did you click on a specific option within your account, or did you follow instructions provided by customer support?
- What was the response from NetBet Casino’s customer service when you requested the reversal? Did they provide any explanation for why the funds were lost?
- Do you have any screenshots or communication from the casino that could help us better understand what happened?
If you have any relevant communication or additional evidence, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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