The player from the Netherlands discovered that their country was on the casino's restricted list after they had registered and verified their account with correct Dutch details. Despite requesting a refund of their deposit, the casino rejected it. We requested additional information from the player to proceed with the investigation. However, due to the lack of response from the player, the complaint was rejected, and no further investigation was conducted.
Spilleren fra Holland opdagede, at deres land var på kasinoets begrænsede liste, efter at de havde registreret og bekræftet deres konto med korrekte hollandske detaljer. På trods af at de anmodede om tilbagebetaling af deres indskud, afviste kasinoet det. Vi anmodede om yderligere oplysninger fra spilleren for at fortsætte efterforskningen. Men på grund af manglende svar fra spilleren blev klagen afvist, og der blev ikke foretaget yderligere undersøgelser.
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