The player from Germany had been informed of a refund amounting to 468 Euros by Nordiscasino.com. Despite being told the funds were to arrive in 2-3 days, the player had not received the funds and the casino had stopped responding. The player had contacted the Licensing Authority, who suggested patience in awaiting the refund. The Complaints Team, however, had decided not to pursue the case further due to recent developments and clarification from the Licensing Authority, suggesting potential system manipulation by the player. Consequently, the complaint was rejected.
The player later confirmed that he had received the refund amounting to 468 Euros from Nordis Casino. Consequently, the complaint had been successfully resolved and closed.
Spilleren fra Tyskland var blevet informeret om en tilbagebetaling på 468 Euro af Nordiscasino.com. På trods af at han fik at vide, at pengene skulle ankomme om 2-3 dage, havde spilleren ikke modtaget pengene, og kasinoet var holdt op med at svare. Spilleren havde kontaktet Licensing Authority, som foreslog tålmodighed i at afvente tilbagebetalingen. Klageholdet havde imidlertid besluttet ikke at forfølge sagen yderligere på grund af den seneste udvikling og afklaring fra licensmyndigheden, hvilket tyder på potentiel systemmanipulation fra spillerens side. Klagen blev derfor afvist. Spilleren bekræftede senere, at han havde modtaget tilbagebetalingen på 468 Euro fra Nordis Casino. Som følge heraf var klagen blevet løst og afsluttet.
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