Kære Michal,
Vi har grundigt revideret sagen endnu en gang, vær opmærksom på, at de handlinger og perioden, der er taget i forbindelse med anmodningen, er fuldt ud i overensstemmelse med vores vilkår og betingelser.
Vi anerkender det faktum, at anmodninger om selvudelukkelse er en meget ømtålelig sag, og det er grunden til, at vores udpegede team af specialister undersøger hver sådan anmodning meget omhyggeligt og stræber efter at fuldføre den så hurtigt som muligt.
Husk, at disse anmodninger kræver tekniske tider for at blive behandlet, for at sikre, at anmodningen er struktureret i overensstemmelse hermed, samt for at fastslå kundens KYC-status, en faktor er også mængden af anmodningerne.
Det er vigtigt at pointere, at spilleren har accepteret vilkårene, da han tilmeldte sig, de er tilgængelige og let tilgængelige, spilleren er velkommen til at sætte sig ind i dem til enhver tid.
Mens anmodningen om selvudelukkelse behandles, er det desuden spillerens eneansvar at administrere sin kontoaktivitet og spilleadfærd.
Efter ovenstående er alle foranstaltninger, der tages, i overensstemmelse med vores politikker.
Venlig hilsen,
Olympusbet Casino Team
Dear Michal,
We have thoroughly revised the case once more, please note that the actions and period taken towards the request are fully in line with our terms and conditions.
We do recognize the fact that self-exclusion requests are a very delicate matter and that is why our designated team of specialists examine each such request very carefully, striving to complete such as swiftly as possible.
Keep in mind that these requests need technical times to be processed, to make sure that the request is structured accordingly, as well as to establish the KYC status of the customer, a factor is also the volume of the requests.
It is important to point out that the player has agreed to the terms when he signed up, they are available and easily accessible, the player is welcome to familiarize themselves with them at any time.
Furthermore, while the self-exclusion request is being processed, it is the sole responsibility of the player to manage his account activity and gaming behavior.
Following the above, all actions taken are accordingly aligned with our policies.
Kind regards,
Olympusbet Casino Team
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