Kære Mikeriddiculous,
Mange tak for din klage. Jeg er ked af at høre om de problemer, du er stødt på med casinoets bonustilbud.
For at hjælpe os med at forstå din situation mere klart, kan du give nogle yderligere oplysninger:
- Kunne du dele den e-mail, du modtog, der annoncerede 999% indbetalingsbonus? Dette vil hjælpe os med at gennemgå ordlyden og eventuelle potentielle uoverensstemmelser.
- Opgav casinoet nogen vilkår og betingelser forbundet med bonussen i e-mailen, eller var de kun tilgængelige via den lille info-knap på siden?
- Da du anvendte bonussen, hvilket indbetalingsbeløb brugte du, og hvilken bonusprocent fik du i sidste ende?
- Har du gjort yderligere forsøg på at kontakte kundeservice, efter din første chat blev lukket? Hvis ja, hvad var deres svar?
Hvis du har skærmbilleder af e-mailen, samtaler eller anden relevant dokumentation, er du velkommen til at videresende dem til petronela.k@casino.guru .
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear Mikeriddiculous,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the casino’s bonus offer.
To help us understand your situation more clearly, could you please provide some additional details:
- Could you share the email you received that advertised the 999% deposit bonus? This will help us review the wording and any potential discrepancies.
- Did the casino provide any terms and conditions associated with the bonus in the email, or were they only accessible through the small info button on the site?
- When you applied the bonus, what deposit amount did you use, and what bonus percentage were you ultimately given?
- Have you made any additional attempts to contact customer service after your initial chat was closed? If so, what was their response?
If you have screenshots of the email, conversations, or any other relevant documentation, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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