HjemOnline casinoerPalace Casino – Anmeldelse

Palace Casino – Anmeldelse

avatarEndri K.
Senest opdateret 10/2026
Sikkerhedsindeks
8.4
BrugerfeedbackGodt
11 anmeldelser
OversigtSikkerhed og fairnessSpilBonusserBetalingKundeserviceBrugeranmeldelserDebat
avatarEndri K.
Senest opdateret 10/2026

Læs vores anmeldelse af Palace Casino, inklusive spillerklager og kundeservice. Se, hvorfor vi mener, det er rigtig godt.

Til casinoReklamelink
Ikke licens i Danmark
Bedste casinoer med licens i DK
LuckyNiki Casino Logo
LuckyNiki Casino
8.7 Sikkerhedsindeks Højt
Anmeldelse
Reklamelink
Besøg
One Casino Logo
One Casino
9.8 Sikkerhedsindeks Særdeles højt
Anmeldelse
Reklamelink
Besøg
Unibet Casino Logo
Unibet Casino
9.2 Sikkerhedsindeks Særdeles højt
Anmeldelse
Reklamelink
Besøg
Betsson Casino Logo
Betsson Casino
8.8 Sikkerhedsindeks Højt
Anmeldelse
Reklamelink
Besøg
Vis flere casinoer

Plusser og minusser

  • Ind- og udbetalinger via kryptovalutaer
  • Der findes forskellige ansvarlige spilmuligheder
  • Tilbyder spil med live dealer
  • Moderne hjemmeside
  • Minimum udbetaling er €100

Screenshots af casinoet

Palace_Casino_homepage_desktop
Palace_Casino_game_gallery_desktop
Palace_Casino_promotions_desktop
Palace_Casino_homepage_mobile
Palace_Casino_game_gallery_mobile
Palace_Casino_promotions_mobile

Tilbundsgående anmeldelse

Efter en tilbundsgående evaluering af Palace Casino har vi givet det et højt sikkerhedsindeks. Det er ganske enkelt et fremragende casino at spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. Palace Casino er relateret til nedenstående online casinoer, og det trækker ratingen op. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er Palace Casino et af de mindre online casinoer, når det gælder omsætning. Det er en del af en gruppe relaterede casinoer, men selv tilsammen kan de stadig kun betragtes som en lille aktør. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vi har ikke registreret nogen relevante klager over casinoet.

Ud fra oplysningerne i vores anmeldelse kan vi med god samvittighed konkludere, at Palace Casino er et rigtig godt online casino. Du kan forvente god behandling og en fornøjelig oplevelse, hvis du vælger at spiller på det.

Læs mere Læs mindre

Virksomhedsinfo

  • Ejer Fin Tech Montana Azul Capital LTD
  • Udbyder Fin Tech Montana Azul Capital LTD
  • Etableret 2025
  • Estimeret årlig omsætning < 1.000.000 kr.
Sikkerhed og fairness

Sikkerhed og fairness

Tag et kig på de faktorer, vi tager i betragtning, når vi beregner sikkerhedsindekset for Palace Casino. Sikkerhedsindekset er den primære parameter, vi bruger til at beskrive troværdigheden, fairnessen og kvaliteten på alle online casinoerne i vores database.

Nøgleparametre
Vilkår og betingelser
Fair
Problemer: 0
Senest opdateretSenest opdateret

Vi gennemgår de enkelte casinoers vilkår og betingelser for unfair regler, der potentielt kan benyttes mod spillere. Hvis vi finder en unfair paragraf, reducerer vi det pågældende casinos sikkerhedsindeks.

Casinostørrelse
Lille casinoLille til medium gruppe

Større casinoer er generelt mere sikre for spillerne, fordi deres høje omsætning giver dem mulighed for at udbetale selv rigtig store gevinster uden problemer, og fordi deres store antal tilbagevendende spillere er garanti for en vis kvalitet. Evalueringen er foretaget ud fra casinoets estimerede omsætning i de seneste 4 år, inklusive omsætningen på relaterede casinoer.

Relaterede casinoers indflydelse
Positiv
Relaterede casinoer: 14
Senest opdateretSenest opdateret
Vis mere

Ikke alle casinoer drives på individuel basis. Mange indgår i større eller mindre grupper af relaterede casinoer. Derfor tager vi højde for relaterede casinoer i vores sikkerhedsindeks. Evalueringen er foretaget ud fra casinoets estimerede omsætning i de seneste 4 år, inklusive omsætningen på relaterede casinoer.

Klageforhold
Meget godt
Klager i alt: 3
Senest opdateretSenest opdateret
  • Åbnede 0
  • Uløste 0
  • Løste 2
  • Afviste 1
Se klagesager

Spillerklager er et tegn på, at casinoet ikke behandler sine spillere ordentligt eller ikke håndterer bestemte situationer korrekt. Vi tager hensyn til casinoets størrelse, når vi vurderer antallet og alvorligheden af klagesagerne, da det alt andet lige må forventes, at et casino med flere spillere også har flere klagesager. Vi har også taget 56 klager over relaterede casinoer i betragtning.

Blacklister
Ingen
0x

    Hvis et casino står på en relevant blackliste, er det som regel et tegn på negative kvaliteter. Vi evaluerer den pågældende blackliste og reducerer casinoets sikkerhedsindeks ud fra vores vurdering af situation og alvorligheden.

    Andre faktorer
    Neutral
    Senest opdateretSenest opdateret

      Der kan også være andre karakteristika og kvaliteter ved et casino, der påvirker sikkerhedsindekset, f.eks. gevinstgrænser, lave udbetalingsgrænser, falske spil, falske licenser, ringe eller ingen kundeservice, et netværk af landbaserede filialer osv.

      Licensudstedende myndigheder

      • km
        Comorerne (Anjouan Gaming)ALSI-202504039-FI2
        Verificeret
      Klager over Palace Casino
      • Alle(3)
      • Åbnede(0)
      • Uløste(0)
      • Løste(2)
      • Afviste(1)
      •  
      Spilleren tror, at udbetalingen er blevet forsinket.
      Omstridt beløb: 2.000 €
      Spillerens konto forbliver åben trods meddelelse om ludomani.
      Omstridt beløb: 960 €
      Spillerens udbetaling er forsinket.
      Omstridt beløb: £1.200
      Vores Sikkerhedsindeks tager også højde for klager over relaterede casinoer og klager, der er indsendt gennem andre kanaler end Casino Guru.
      Indsend en klage
      Spil

      Spil

      Se spiludvalget hos Palace Casino – hvilke typer spil de har, hvilke spilleverandører de benytter, og hvilke titler der er de mest populære.

      Spiltyper

      • Spil
      • Livespil
      •  
      Spillemaskiner
      Roulette
      Video poker
      Blackjack
      Betting
      Bingo
      Baccarat
      Jackpotspil
      Live spil
      Poker
      Craps og terninger
      Keno
      Skrabespil
      Spil på eSport
      Crash-spil
      Tilgængeligt: 4 Ikke tilgængelig: 11
      Mest populære spil
      Sugar Rush 1000
      Sugar Rush 1000 fra Pragmatic Play
      Le Bandit
      Le Bandit fra Hacksaw Gaming
      Sweet Bonanza 1000
      Sweet Bonanza 1000 fra Pragmatic Play
      Sweet Bonanza
      Sweet Bonanza fra Pragmatic Play
      Gates of Olympus
      Gates of Olympus fra Pragmatic Play
      Gates of Olympus 1000
      Gates of Olympus 1000 fra Pragmatic Play
      Wanted Dead or a Wild
      Wanted Dead or a Wild fra Hacksaw Gaming
      Sugar Rush
      Sugar Rush fra Pragmatic Play
      Book of Shadows
      Book of Shadows fra Nolimit City
      Gates of Heaven
      Gates of Heaven fra Pragmatic Play
      Tombstone RIP
      Tombstone RIP fra Nolimit City
      Fury of Anubis
      Fury of Anubis fra Pragmatic Play

      Spilleverandører

      Vis alle (27)
      • Novomatic
      • Nolimit City
      • Evolution Gaming
      • Pragmatic Play
      • Betsoft Gaming
      • Playson
      • BGaming
      Opsummering af brugeranmeldelser
      Guru AI
      Spiludvalget er populært, selvom nogle spillere fandt basisspillene udfordrende og efterspurgte flere live-spilmuligheder.
      Casinobonusser

      Bonusser på Palace Casino

      Se alle bonusser fra Palace Casino, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling. Bonusser til spillere fra dit land vises først. Klik på knappen nedenunder, hvis du vil se bonusser til spillere fra andre lande. Du skal bare huske, at du ikke kan bruge dem.

      44 GRATIS SPINS på Wild Tiger 2
      Exklusiv Bonus uden indbetaling Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      40x
      Bonuskode
      GURUPAW
      Reklamelink
      Se bonus
      18+ | Kun nye spillere | Underlagt gældende vilkår, spil ansvarligt | Tilgængelig for 1 krav pr. IP-adresse | Bonussen er tilgængelig for nye og eksisterende spillere, der endnu ikke har foretaget en indbetaling. Spillere har 7 dage til at omsætte eventuelle gevinster fra de gratis spins.
      Vis de komplette T&C
      66 GRATIS SPINS på Halloween Bonanza
      Udløber om: 5 dage Bonus uden indbetaling Reklamelink
      dk
      Maks. indsats
      Uspecificeret
      Maks. udbetaling
      Ubegrænset
      Omsætning
      35x
      Bonuskode
      HW2026FS
      Reklamelink
      Se bonus
      Bonussen er tilgængelig for nye og eksisterende spillere, der endnu ikke har foretaget en indbetaling. Spillere har 7 dage til at omsætte eventuelle gevinster fra de gratis spins. | En indbetaling er påkrævet for at begynde at opfylde omsætningskravet, og kun indsatser foretaget med det indbetalte beløb tæller med i omsætningskravet. Det betyder, at gevinsterne fra gratis spins først udbetales, når omsætningskravet er opfyldt. | Underlagt gældende vilkår, spil ansvarligt | 18+
      Vis de komplette T&C
      35 GRATIS SPINS på Joker’s Jewels Wild
      Exklusiv Bonus uden indbetaling Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      40x
      Bonuskode
      WINJOKE
      Reklamelink
      Se bonus
      Bonussen er tilgængelig for nye og eksisterende spillere, der endnu ikke har foretaget en indbetaling. Spillere har 7 dage til at omsætte eventuelle gevinster fra de gratis spins. | En indbetaling er påkrævet for at begynde at opfylde omsætningskravet, og kun indsatser foretaget med det indbetalte beløb tæller med i omsætningskravet. Det betyder, at gevinsterne fra gratis spins først udbetales, når omsætningskravet er opfyldt. | Underlagt gældende vilkår, spil ansvarligt | 18+
      Vis de komplette T&C
      100 % op til 1.000 € og 50 ekstra spins
      Indbetalingsbonus Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      20 x (bonus + indbetaling)

      Aktivér på casinokonto

      Reklamelink
      Se bonus
      18+ | Kun nye spillere | Underlagt vilkår | Tilgængelig for 1 krav pr. IP-adresse
      Vis de komplette T&C
      75 % op til 1.000 € og 30 ekstra spins
      Indbetalingsbonus Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      20 x (bonus + indbetaling)

      Aktivér på casinokonto

      Reklamelink
      Se bonus
      18+ | Kun nye spillere | Underlagt vilkår | Tilgængelig for 1 krav pr. IP-adresse
      Vis de komplette T&C
      100 % op til 1.000 € og 50 ekstra spins
      Indbetalingsbonus Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      20 x (bonus + indbetaling)

      Aktivér på casinokonto

      Reklamelink
      Se bonus
      18+ | Kun nye spillere | Underlagt vilkår | Tilgængelig for 1 krav pr. IP-adresse
      Vis de komplette T&C
      125 % op til 1.000 € og 100 ekstra spins
      Indbetalingsbonus Reklamelink
      dk
      Maks. indsats
      5 €
      Maks. udbetaling
      Ubegrænset
      Omsætning
      20 x (bonus + indbetaling)

      Aktivér på casinokonto

      Reklamelink
      Se bonus
      18+ | Kun nye spillere | Underlagt vilkår | Tilgængelig for 1 krav pr. IP-adresse
      Vis de komplette T&C
      5 € bonuspenge
      Udløber om: 5 dage Indbetalingsbonus Reklamelink
      dk
      Maks. indsats
      Uspecificeret
      Maks. udbetaling
      Ubegrænset
      Omsætning
      Uspecificeret
      Bonuskode
      trick or treat
      Reklamelink
      Se bonus
      Kontakt supporten med rabatkoden "trick or treat" efter indbetaling for at få 5 € kontant med det samme. | Tilgængelig for 1 krav pr. IP-adresse | Underlagt gældende vilkår, spil ansvarligt | 18+
      Vis de komplette T&C
      35 GRATIS SPINS på Treasure of Anubis
      Exklusiv Bonus uden indbetaling Reklamelink
      dk
      Maks. indsats
      Uspecificeret
      Maks. udbetaling
      Ubegrænset
      Omsætning
      40x
      Reklamelink
      Se bonus
      Bonussen er tilgængelig for nye og eksisterende spillere, der endnu ikke har foretaget en indbetaling. Spillere har 7 dage til at omsætte eventuelle gevinster fra de gratis spins. | En indbetaling er påkrævet for at begynde at opfylde omsætningskravet, og kun indsatser foretaget med det indbetalte beløb tæller med i omsætningskravet. Det betyder, at gevinsterne fra gratis spins først udbetales, når omsætningskravet er opfyldt. | Underlagt gældende vilkår, spil ansvarligt | 18+
      Vis de komplette T&C

      Loyalitetsprogram

      Palace Casino tilbyder et loyalitetsprogram. Du kan få følgende ved at opnå en højere status:

      Cashback
      Betalingsmetoder

      Betaling

      Se en oversigt over betalingsmetoderne hos Palace Casino sammen med de relevante beløbsgrænser og gebyrer ifm. transaktioner til og fra din casinokonto.

      Betalingsmetoder

      Vis alle (34)
      • Skrill
      • Neteller
      • PaysafeCard
      • VISA
      • Mastercard
      • iDEAL
      • eps-Überweisung

      Transaktionsgrænser

      Udbetalingsgrænser
      Ikke begrænset for EUR
      Gevinstgrænser
      Ukendt

      Valuta

      Traditionelle

      Understøttede Fiat-valutaer

      DKKEURCADCHFJPYNOKNZDPLNSEK
      Opsummering af brugeranmeldelser
      Guru AI
      Langsomme og forsinkede udbetalinger genererede negativ feedback, mens et par spillere bekræftede vellykkede udbetalinger.
      Kundeservice

      Kundeservice

      Vil du vide mere om mulighederne for kundeservice på casinoet? Se de understøttede sprog og supporttyper – og hvordan kundeservice klarede sig under vores tests.

      Sprog

      Website
      Kan spilles i 15 sprog
      DanskEngelskFranskSpanskTysk 10 mere
      Live chat
      Kan spilles i 15 sprog
      DanskEngelskFranskSpanskTysk 10 mere
      Kundeservice:
      Kan spilles i 15 sprog
      DanskEngelskFranskSpanskTysk 10 mere
      Rating af livechat
      God
      Gennemsnitlig svartid: 5m
      Senest opdateretSenest opdateret
      Baseret på 2 tests
      Dato og tester
      Svartid
      Rating
      14.09.2026
      Endri K.
      5m
      God
      03.12.2025
      Igor P.
      Ikke målt
      Middel
      Opsummering af brugeranmeldelser
      Guru AI
      Kunder roste ofte supportteamets hurtige og hjælpsomme svar og effektive problemløsning.
      Brugeranmeldelser

      Brugeranmeldelser af Palace Casino

      Her kan du dele dine oplevelser med Palace Casino. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

      Brugerfeedback:
      Godt

      Ratet af 11 brugere

      Meget positivPositivNeutralNegativMeget negativ

      Har du prøvet casinoet?

      Skriv en anmeldelse
      Opsummering af brugeranmeldelser
      Guru AI
      Kundesupport modtager overvældende positiv feedback, mens spillere ofte nævner et begrænset spiludvalg. Betalinger synes at være et problem, med betydeligt flere negative end positive kommentarer.
      Se brugeranmeldelser
      • Alle
      • Support (7)
      • Spil (6)
      • Betalinger (7)
      • 2 uger siden
      Indtil videre går det godt, når jeg modtager mine penge, giver jeg det en 10/10
      • En indbetaling varer længe, ​​fordi spillene giver præmier, hvilket gør din tid underholdende.
      • Det er ærligt talt et af de casinoer, der har givet mig flest præmier.
      • Udbetalinger er ekstremt langsomme. Jeg har aktiveret udbetalinger, og jeg har ventet i 3 dage, hvorefter deres hjemmeside siger, at de ikke tager mere end 24 timer. De skal have rettet dette.
      Palace Casino
      Hej!

      Mange tak for at du delte din oplevelse med os! 😊 Vi er glade for at høre, at du nyder spillene, og at du har haft gode oplevelser og vundet præmier indtil videre. Vi håber, at vi kan få 10/10!

      Når det er sagt, forstår vi fuldt ud din frustration over ventetiden på udbetalinger. Hvis du har ventet i tre dage, når vores hjemmeside angiver en behandlingstid på op til 24 timer, er det forståeligt, at du er skuffet. Selvom nogle udbetalinger kan kræve yderligere kontroller eller afhænge af betalingsudbyderens behandlingstider, forstår vi, at kommunikation og overholdelse af de angivne tidsrammer er vigtig.

      Vi vil gerne gennemgå din sag for at kontrollere status for udbetalingen og om der er udestående regninger. Kontakt venligst vores supportteam og nævn denne gennemgang, så de kan finde din sag og give dig mere specifikke oplysninger.

      Vi håber, at du snart modtager dine penge, og at vi kan tilbyde dig en oplevelse, der er værdig til 10/10. 💙

      -PalaceCasino-teamet
      • 1 måned siden
      I had a deposit rejected by my bank and initially thought the casino had taken my money. Support explained that the issuing bank had declined the transaction and told me what to do next. The money returned later. I think support handled it well, although the payment error message itself was not very helpful.
      • Support explained the issue
      • Funds were returned
      • Several payment options available
      • Error message was unclear
      • Deposit rejection was confusing
      Palace Casino
      Thank you for sharing your experience with us. We’re glad our support team was able to clarify what happened and guide you through the next steps, and that the funds were returned to you.

      We also appreciate your feedback about the payment error message. We understand how unclear messaging can cause unnecessary confusion, especially when a deposit is declined by the issuing bank. We’ll take this feedback on board as we continue improving the payment experience.

      Thanks again for your understanding and for choosing to play with us.

      -The PalaceCasino Team
      • 1 måned siden
      I came back after not playing for a while and actually got a welcome-back offer. That was a nice surprise and made me play again. The casino itself hasn't changed much from what I remember, which is good. Still, I had a withdrawal sitting there longer than I expected and that took some of the excitement away.
      • Nice reactivation offers
      • Good selection of games
      • Easy to use
      • Withdrawal delay
      • Processing could be faster
      Palace Casino
      Hi,

      Welcome back, and thank you for sharing your experience! 😊 We’re really glad that our welcome-back offer gave you a nice reason to return, and that you’re still enjoying the game selection and easy-to-use website.

      We’re sorry that the withdrawal delay took some of the excitement away, though. We understand that after returning and having a positive experience, seeing a withdrawal remain pending longer than expected can be frustrating. Withdrawals may sometimes require additional checks or payment-provider processing, but we know that waiting without a clear update can make the process feel longer than it should.

      We appreciate the honest feedback about processing speed and will share it with the relevant team. Thanks again for coming back and giving us another try!

      -The PalaceCasino Team
      • 4 måneder siden
      Support helped me when I locked myself out of my account. Tried to log in too many times with the wrong password like an idiot. Agent named Sofia verified my identity, reset everything, and had me back in within ten minutes. Didnt make me feel dumb even though I definitely was. On the other hand, withdrawal times are seriously testing my patience. Requested a payout on Friday night, didnt see the money until Wednesday. For a casino with "fast withdrawals" in their ads, this aint it.
      • Support is actually 24/7 and is quite helpful, no robotic or copy-pasted answers.
      • Withdrawals take up to five days sometimes. Thats not fast by any definition.
      Palace Casino
      Thank you for your feedback!

      We're delighted to hear that Sofia was able to help you regain access to your account so quickly. Providing friendly, professional, and efficient support is exactly what we strive for, and we're pleased that she made the process smooth and stress-free. We'll be sure to pass along your kind words to her.

      We're sorry to hear that your withdrawal took longer than expected. While we aim to process withdrawals as quickly as possible, processing times may occasionally be extended due to security, compliance, or payment-provider-related checks. In addition, requests submitted over weekends or holidays may take longer to complete depending on the payment method and the providers involved.

      We understand that waiting for your funds can be frustrating, and we appreciate your feedback regarding the withdrawal timeframe. Your comments have been noted and will be shared with the relevant team as we continue working to improve our payment experience.

      Thank you again for taking the time to share your experience with us!

      -The PalaceCasino Team
      • 4 måneder siden
      My VIP manager is literally the only reason I haven't left this casino. She checks in every week, sends me personalized offers that actually fit how I play, and once when my withdrawal was stuck for two days she fixed it in twenty minutes. Genuinely feels like having a friend on the inside. But the KYC process to get verified in the first place was a complete circus. They wanted my ID, a selfie, then a bank statement. Felt like I was applying for a mortgage not a casino account.
      • VIP manager is an actual angel. Personal service that makes you feel valued not just like another deposit number
      • KYC docs are overkill. Needed four different documents and three resubmissions before they finally approved me. Took almost a week.
      Palace Casino
      Thank you for your feedback!

      We're delighted to hear that your VIP manager has made such a positive impact on your experience. Providing personalized support, tailored offers, and prompt assistance is exactly what our VIP team strives for, and we're pleased to know you felt genuinely valued. We'll be sure to pass along your kind words.

      We're sorry to hear that the verification process felt more demanding than expected. KYC procedures are an essential part of protecting both our players and the platform, as well as complying with regulatory and security requirements. Depending on the circumstances, additional documents such as proof of identity, a selfie, and proof of address or payment method may be required to complete the verification successfully.

      We understand that having to provide multiple documents and resubmit them can be frustrating, and we appreciate your patience throughout the process. Your feedback regarding the verification experience has been noted and will be shared with the relevant team as we continue working to make the process as smooth and efficient as possible.

      Thank you again for taking the time to share your experience with us!

      -The PalaceCasino Team
      • 4 måneder siden
      My overall experience was decent, but the withdrawal process took much longer than I expected, which was disappointing. Customer support was polite and helpful, although many of the replies felt automated rather than tailored to my specific questions. On the positive side, the casino offers a solid game selection and convenient payment options, including both cryptocurrencies and bank cards.
      • Multiple deposit methods availableHelpful customer support
      • Good variety of games
      • Slow withdrawal processing
      • Mandatory identity verification
      Palace Casino
      Thank you for your feedback!

      We're pleased to hear that you enjoyed the wide selection of games, the variety of payment methods, and found our support team polite and helpful. Offering convenient payment options, including both cryptocurrencies and bank cards, along with quality customer service, is something we continuously strive for.

      We're sorry to hear that your withdrawal took longer than expected. While many withdrawals are processed more quickly, processing times may occasionally be extended due to security, compliance, or payment-provider-related checks. We understand that timely withdrawals are important, and we're continually working to improve this experience.

      Regarding identity verification, KYC is a mandatory security measure designed to protect both our players and the platform while ensuring compliance with regulatory requirements. Although the process may sometimes feel inconvenient, it helps keep accounts and transactions secure.

      We also appreciate your comments regarding the support responses. Our team always aims to provide accurate and personalized assistance, and your feedback will be shared with the relevant department as we continue improving our service.

      Thank you again for taking the time to share your experience with us!

      -The PalaceCasino Team
      • 4 måneder siden
      Had a support agent named Jessica help me when my withdrawal was stuck in pending for two days. She escalated it, followed up twice via email, and got it approved within hours. I didn't even have to keep chasing her, she just handled it. Professional as hell. But the KYC process to get verified in the first place took almost a week. They kept asking to resend. By the end I had sent the same docs like eight times. Exhausting.
      • Professional service and reliable support
      • KYC documentation hassle is nonsense.
      Palace Casino
      Thank you for your feedback!

      We're delighted to hear that Jessica provided you with such professional and reliable support. It's wonderful to know that she kept you informed, followed up proactively, and helped resolve your withdrawal without you having to chase for updates. We'll be sure to pass along your kind words to her.

      We're sorry to hear that your verification process was more time-consuming than expected. KYC procedures are an important part of protecting both our players and the platform, and in some cases additional or replacement documents may be requested if the submitted copies do not meet the verification requirements. While these checks are essential for security and regulatory compliance, we understand that having to resubmit documents multiple times can be frustrating.

      We truly appreciate your patience throughout the process, and your feedback regarding the KYC experience has been shared with the relevant team as we continue working to make verification as smooth and efficient as possible.

      Thank you again for taking the time to share your experience with us.

      -The PalaceCasino Team
      • 7 måneder siden
      Layout is so clean I found my welcome bonus spins in like seconds. Everything's intuitive and fast. But 60x wagering on those free spins? That's just cruel... You're basically spinning for fun, not profit, because there's zero chance you'll ever clear that nonsens.
      • Fast KYC
      • Clean layout
      • So many slots
      • 60x Wagering for free spins bonus is impossible to clear
      Palace Casino
      Thank you for your feedback! We’re glad you enjoyed the fast KYC, clean layout, and wide selection of slots, and that you were able to locate your welcome bonus spins easily. 🎰✨

      Regarding the 60x wagering requirement, free spins are designed to give extra play opportunities, but they do come with wagering conditions to comply with fair play and regulatory standards. While it can feel challenging, it ensures that bonuses are used as intended.

      Please rest assured that once wagering requirements are met, winnings are fully withdrawable and paid in full (100%). Your feedback is valuable and will be considered as we continually review bonus structures for clarity and fairness.

      -The PalaceCasino Team
      • 7 måneder siden
      Layout is so clean I found everything immediately. Great design. But no or low RTP on their jackpot slots is obvious. They advertise huge prizes but the base game eats your balance so fast you never get close.
      • Clean layout
      • Intuitive design
      • Great support
      • No or low RTP on many slot games
      Palace Casino
      Thank you for your feedback! We’re glad to hear you enjoyed the clean layout, intuitive design, and support experience, making the platform easy and pleasant to use is very important to us. 😊

      We’re sorry to hear your concerns regarding RTP on jackpot slots. To clarify, RTP values are set and certified by the game providers, and all games operate using independent RNG systems, meaning outcomes are random and not controlled by the casino. 🎰

      Jackpot games in particular often have higher volatility, which can result in longer dry spells between wins while contributing to the larger potential payouts.

      We understand how this can feel during gameplay and appreciate you sharing your honest experience.

      -The PalaceCasino Team
      • 8 måneder siden
      Got a decent first impression, everything felt ideal: fast live support, great design, huge selection of games, not rigged RTP, even the cashback percentages were fine to me. But when it came to cashing out my winnings, the nightmare started. First, it was missing verification documents, then I was told it takes 24 hours to be approved, now, there are "routine checks"..What’s worse, while my withdrawal is blocked, deposits are still open and working fine, so I guess they just hope I’ll lose everything before the "checkings" pass. That feels quite manipulative.
      • Many slots, endless variety, humanous support
      • Withdrawals take infinity to be paid out..
      Palace Casino
      Thank you for sharing your experience with us. We’re glad to hear that your first impression was positive, especially regarding the design, game selection, and support team. 🎰

      We’re sorry to hear that the withdrawal process felt frustrating. In some cases, withdrawals may require verification checks or routine reviews before they can be approved, which can add a bit of extra time to the process. These checks are in place to ensure security and compliance for all players.

      Please rest assured that deposits and withdrawals are handled by different systems, and withdrawals are processed as quickly as possible once all requirements are completed. If you ever need an update on your request, our 24/7 support team will be happy to check the status for you.

      We truly appreciate your feedback and hope your next experience will be smoother. 😊

      -The PalaceCasino Team
      • 8 måneder siden
      A decent casino. There are big wins sometimes, but also losses, like anywhere else. The most important and rare thing these days with casinos, is that they really pay out, even though its not always instant. Once I won around 3000 and had to wait two days and was asked for docs, which was not approved fast.. but they paid it all out eventually. Customer support responds quickly and they helped me solve an issue with my currency showing wrong one time. 
I think it would be great if they added more live games, apart from that everything is cool!
      • Posssible wins, money is always paid out, the live agents are professionals and wll trained
      • Missing live game providers
      Palace Casino
      Thank you for your feedback! We’re glad to hear you’ve had positive experiences with payouts and that our support team was able to help quickly when issues arose. 💰✅

      Regarding documentation requests, these are standard KYC procedures to ensure secure and compliant withdrawals. We appreciate your patience during the process.

      We also take note of your suggestion about adding more live game providers, expanding options is always something we consider to improve the gaming experience.

      We appreciate you sharing your thoughts and hope your future sessions continue to be enjoyable!

      -The PalaceCasino Team
      Debat

      Debat om Palace Casino

      Diskuter alt om Palace Casino med andre spillere, del din mening, og få svar på dine spøgsmål.

      Vores anmeldelser af andre casinoer
      Palace Casino | Objektiv anmeldelse fra Casino Guru
      Gamblingguide
      Spilguide
      Casino Guru
      Om os
      Casino Guru Academy
      null

      Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.

      Global Self-Exclusion Initiative
      null

      En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.

      Gamtegrity
      null

      En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.

      Casino Guru Awards
      null

      Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.

      Spil ansvarligt og med måde

      Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.

      Casino Guru på andre sprog
      Vælg sprog
      flash-message-reviews
      Brugeranmeldelser – Skriv dine egne casinoanmeldelser og del dine erfaringer
      Tilmeld dig vores nyhedsbrev og få besked om bonusser uden indbetaling, gratis turneringer, nye spillemaskiner og meget mere.