The player from the United Kingdom had used his mother's account with his card details to play at an online casino. Initially, the casino had processed two payments, but stopped when the player won 1,730 pounds. We had attempted to clarify the situation with the player, but due to a lack of response from him to our messages and questions, we had to reject the complaint. The complaint was briefly reopened upon the player's request, but due to a continued lack of communication, we were forced to reject it again as we were unable to proceed further with the investigation.
Spilleren fra Storbritannien havde brugt sin mors konto med sine kortoplysninger til at spille på et online casino. I første omgang havde kasinoet behandlet to betalinger, men stoppede, da spilleren vandt 1.730 pund. Vi havde forsøgt at afklare situationen med spilleren, men på grund af manglende respons fra ham på vores beskeder og spørgsmål, måtte vi afvise klagen. Klagen blev kortvarigt genåbnet efter spillerens anmodning, men på grund af en fortsat mangel på kommunikation var vi tvunget til at afvise den igen, da vi ikke var i stand til at gå videre med undersøgelsen.
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