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Hello I did not receive a payout of 250€. Requested 2 withdrawals at the same time, 1 time €400 and €250. The €400 was the next working day because the €250 disappeared without a trace, the payouts were made with cryptocurrency. No solution since November 16th.

Hallo habe eine Auszahlung in Höhe von 250€ nicht erhalten. Hatte gleichzeitig 2 Auszahlungen beantragt 1 mal 400€ und 250€. Die 400€ waren am nächsten Werktag da die 250€ sind spurlos verschwunden die Auszahlungen wurden mit Kryptowährung durchgeführt. Seit dem 16.11 keine Lösung.

Dear kruegertobias7,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Money has just been received, thank you anyway 🙂

Geld ist soeben eingegangen trotzdem Dankeschön 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kruegertobias7, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru