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while I made deposits normally with my card I won and I can not withdraw I am told in the chat that the system is broken and I can not withdraw.

ενω εκανα καταθεσεις κανονικα με την καρτα μου κερδισα κ δεν μπορω να κανω αναληψη μου λενε στο chat οτι ειναι χαλασμενο το συστημα κ δεν μπορω να κανω αναληψη.

Additional comments from the player:

"they keep telling me that the withdrawal method from a bank does not work. I do not know how to do it."

Dear Δημητρης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning and thank you for seeing the mnm. I have raised the amount won to 6000 €. yes it is identified. below I quote and proof.

καλημερα σας κ σας ευχαριστω που ειδατε το μνμ.Εχω ανεβασει το κερδισμενο ποσο στα 6000€.ναι ειναι ταυτοποιημενος.παρακατω παραθετω κ αποδεικτικο.Μ ζητησανε να κανω λογαριασμο στην ΝεΤΕlle κ περιμενω ταυτοποιηση απο εκει για να δω αν γινει.

after registration and identification in much better they informed me from the site in question that there is a problem with that withdrawal method.

κατοπιν εγγραφης κ ταυτοποιησης στην much better με ενημερωσανε απο το εν λογο site οτι εχει προβλημα κ εκεινη η μεθοδος αναληψης.

I think they deliberately cut off my withdrawal almost in every conversation that offers the withdrawal method via crypto and I mean they promote crypto.

νομιζω οτι επιτηδες μου κοβουν την αναληψη γτ σχεδον σε καθε συνομιλια που προσφερουν την μεθοδο αναληψης μεσω crypto κ νονιζω προωθουν τα crypto.εκτος απο neteller k skrill που δεν με εχουν ταυτοποιηση ακομα καμια αλλη μεθοδο δεν λειτουργει για αναληψη.

Thank you very much, Δημητρης, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Δημητρης,

I looked at your complaint and will do my best to help you. I would like to invite Play Fortuna Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello all,

Looks like this case is resolved, the player has successfully withdrawn the winning to the Dogecoin account.

With reagds, Play Fortuna team

after 3 days please force me to reach the withdrawal via crypto. really such a difficult and stressful process until I make an account for crypto. they were still promoting them. to withdraw them in my account I necessarily need a visa which I do not have. all these problems because very simply the casino in question presented me with problems with any other method of withdrawal. for the casino in question in greece.

μετα απο 3 μερες παρακαλητων αναγκαστικα να καταληξω στην αναληψη μεσω crypto.πραγματικα τοσο δυσκολη κ ανχωτικη διαδικασια μεχρι να κανω λογαριασμο για crypto.επεμεναν να τα προωθουνε.τελικως μολις εκανα επιβεβαιωση εκει καταφερα να προχωρισω σε αναληψη.αλλα βγηκαν κ αλλα προβ ληματα εξαιτιας αυρης τις μεθοδου.για να τα τραβηξω στον λογαριασμο μου αναγκαστικα χρειςζομαι visa την οποια δεν εχω.ολα αυτα τα προβληματα γτ πολυ απλα το εν λογο καζινο μου παρουσιαζε ολο προβληματα με οποιονδιποτε αλλο τροπο αναληψης.κατοπιν επικοινωνιας με αρμοδιο υπουργειο εμαθα οτι δεν υπαρχει πουθενα αδεια για το εν λογω καζινο στην ελλαδα.εδρευει στο κολακαο καπως ετσι.τελος παντων σας ευχαριστω παρα πολυ μονο που ασχοληθηκατε.αφηστε το να το βλεπουν οι παιχτες.τελος σαν καζινο με επιλογη με crypto οντως κανενα προβλημα τα crypto πιστωθηκαν χωρις κανενα προβλημα.

Dear Δημητρης,

can you confirm that you've withdrawn your winnings to the Dogecoin account?

yes i received them in crypto.

ναι τα παρελαβα σε crypto.

Dear Δημητρης,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru