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Complicated document verification and withdrawal process.

I requested a withdrawal of € 310, and I sent all the necessary documents to verify the account several times. Casimo keeps asking for more documents, I have sent all possible documents, but the withdrawal has already been rejected 10 TIMES !!

The curious thing is that to deposit, there is no problem or requirement!

They want proof of my documents, but this casino is a fraud .... in the meantime I'm still waiting to receive ...

Verificação complicada de documentos e processo de retirada.

Eu solicitou uma retirada de € 310,e enviei todos os documentos necessários para a verificação da conta várias vezes. O casimo continua pedindo mais documentos,eu tenho enviado todos os documentos possíveis,mas a retirada,já foi rejeitada 10 VEZES!!

O curioso,é que para depositar,não existe qualquer problema ou exigência!

Querem provas dos meus documentos,mas este casino é uma fraude....entretanto continuo á espera de receber...

Dear Rui,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, please could you advise if you have received any explanation from the casino, regarding reason of a delay? Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon.

Yes, I already received the answer, and it is always the same "unfinished verification process"

I made the deposits with temporary MBway cards .... however, I have already sent my bank account statement with the respective deposits I made, but this casino always wants more documents ... this casino is really a fraud!

Boa tarde.

Sim,já recebi a resposta,e é sempre a mesma "processo de verificação inacabado"

Eu fiz os depósitos com  cartões MBway temporários....entretanto,já enviei estrato da minha conta bancária com os respectivos depósitos que fiz,mas esse casino ,quer sempre mais documentos...esse casino é mesmo uma fraude!

Thank you very much Rui for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rui,

It seems that this casino has a stricter verification process. Collecting and processing of documentary evidence is important step in order to send the winnings to the right person. Just to be sure, did you send all documents required by the casino?

Yes, I have already sent photos of all the cards I used, I have already sent my bank account statement where the deposits are made.

Nothing serves, they are still pending .....

This casino is really to be avoided ... the idea is to take deposits and not pay the prizes

Sim ,já enviei,fotos de todos os cartões que utilizei,já enviei extrato da minha conta bancária onde tem os depósitos efectuados.

Nada serve,continuam todos pendentes.....

Este casino é mesmo a evitar...a ideia é mesmo receber depósitos e não pagar os prémios

Thank you Rui, I would like to ask Playamo Casino to comment on this case.

Hello,

We kindly ask you to upload a valid evidence that the bank cards, that you have used for the deposits at Playamo are yours and been issued on your name.

From the documents you have uploaded we see, that some files does not have any name on it, due to that it cannot be valued as an evidence, or have the name, but the card number is not related to any of your deposits on Playamo.

Also, to complete the verification, please re-upload your ID, which you have removed and the proof of your address.

If you have any questions, please contact our support and they will assist you with the further steps to complete the verification.  

Thank you. 

Hello Sam,

thank you so much for your time to investigate this case! 

Rui, please, send all the required documents (with all needed AND correct details), because without them your account can't be fully verified. Only when the verification process is complete you will be able to successfully withdraw. 

I have already sent the cards used for deposits again.

These are cards created using my bank application, each card can only be used for one use, and as such it has different numbers.

In the stratum of my account, also sent, you can confirm the departure of these values from my account!

The casino is acting in bad faith, as everything is very clear!

Thanks

Já enviei novamente os cartões utilizados para os depósitos.

São cartões criados através da aplicação do meu banco,cada cartão só dá para uma utilização,e como tal tem números diferentes.

No estrato da minha conta,também enviada,pode-se confirmar a saída desses valores da minha conta!

O casino esta agir de má fé ,pois está tudo muito claro!

 Obrigado 

After dozens of bank proofs, bank statement, used cards, the casino continues to reject the payment, without giving any explanation,

This casino is not serious, be careful, keep deposits and prizes, this is called a scam!
I have played in many casinos, which also ask for documents, and everyone has always paid without any problem.

And on top of that they cheated me with more than 10 €, because they said to make another deposit, to then make the payment to the card used, and so they still managed to steal another 10 €!

A shame, this Casino should be closed!

Depois de dezenas de provas bancárias,estrato bancário,cartões utilizados,o casino continua a rejeitar o pagamento,sem dar qualquer explicação,

Este casino não é sério,tenham cuidado,fica com os depósitos e prémios,a isto chama-se burla!
Ja joguei em muitos casinos,que também pedem documentos,e sempre todos pagaram sem qualquer problema.

E ainda por cima me enganaram com mas 10€,pois disseram para fazer mais um depósito ,para depois fazerem o pagamento para o cartão utilizado,e assim ainda me conseguiram roubar mais 10€!

Uma vergonha,este Casino devia ser encerrado!  

You are really a fraud! Still manage to steal another 10 €! You should be ashamed!
I have already sent 13 DOCUMENTS !! ... and they still give me the prize to which I am entitled! This is called THEFT!
I'll only play at the casino again if they pay me the prize!
For deposits you didn't care if it was me making them .... there you see your honesty! What you should do was return the money I spent at your casino, because if I knew it was like that, I had never played!

Vocês são mesmo uma fraude! Ainda me conseguir roubar mais 10€! Vocês deviam ter vergonha!
Já enviei 13 DOCUMENTOS!!...e mesmo assim continuam ser me dar o prémio ao qual tenho direito! A isso chama-se ROUBO!
Só volto a jogar no casino se me pagarem o prémio!
Para depósitos vocês não se importaram se era eu que os estava a fazer....ai se vê a vossa honestidade! Vocês deviam era devolver o dinheiro que eu gastei no vosso casino,porque se eu sabia que era assim,nunca tinha jogado!

Hello Sam,

I would like to know if the player sent all the required documents. If not, could you please specify what is missing?

The casino finally approved the documents sent .... and I can now make withdrawals

Thanks a lot for the help

O casino finalmente aprovou os documentos enviados....e já posso fazer o levantamentos

Muito obrigado pela ajuda

Hello Rui,

Thank you for letting me know! I am closing this complaint now. I hope you won't come across a problem like this again in the future.

I would also like to thank Sam for his help in resolving this complaint.