Hej,
Jeg har mange problemer med udbetalingerne i dette casino.
For kort at forklare situationen: Min konto er verificeret, og det lykkedes mig at foretage nogle små hævninger i sidste uge. I denne uge var jeg meget heldig og vandt 2951 EUR, som jeg besluttede at hæve.
Tidspunktet for tilbagetrækning er forskellig overalt på siden, nogle steder siger det, at det er op til 24 timer, andre op til 48 timer og andre op til 72 timer.
Jeg har kontaktet Live chat efter 24, 48 og 72 timer (72 timer var i dag). De giver altid forskellige tidsrammer, fortæller mig at kontakte deres økonomiafdeling via e-mail (hvilket jeg gjorde, intet svar). De beder mig vente, for de påstår, at det kommer an på, hvor travlt afdelingen har, hvad beløbet er mm.
Som jeg ser det, undgår de helt klart at betale den større gevinst. Vilkår og betingelser er nu også overtrådt, fordi tilbagetrækningstiden allerede er ude af tidsrammen, og jeg har stadig ikke modtaget en eneste transaktion på min bankkonto.
De bliver ved med at love og beder mig være tålmodig, men hvordan kan jeg være tålmodig, hvis pengene allerede skulle have stået på min bankkonto nu?
Hello,
I am having many issues with the withdrawals in this casino.
To shortly explain the situation: My account is verified and I managed to make some small withdrawals last week. This week I was very lucky and won 2951 EUR which I decided to withdraw.
Withdrawal timing is different everywhere on the site, some places say it is up to 24 hours, other up tp 48 hours and others up to 72 hours.
I have contacted Live chat after 24, 48 and 72 hours (72 hours were today). They always give different time frames, tells me to contact their financial department by email (which I did, no response). They ask me to wait, because they claim that it depends on how busy the department is, what is the amount etc.
The way I see it, they clearly avoid paying the bigger winning. Terms and Conditions are now violated also, because withdrawal time is out of the time frame already and I still have not received a single transaction into my bank account.
They keep making promises and tell me to be patient, but how can I be patient if the money should have already been in my bank account by now?
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