EDIT: Ekstremt skuffelse over et kasino. Efter at have rapporteret problemet for mere end en uge siden er det der stadig. Live supportspecialist sagde, at de har kontaktet spiludbyderen, og problemet vil blive løst ASAP, ikke kun løste de ikke problemet, de kompenserede mig heller ikke for mine tab. Undgå dette casino for enhver pris, de vil ikke behandle dig retfærdigt.
Jeg ville give dette casino den bedste vurdering, hvis det ikke var for de fejl, jeg har oplevet.
Jeg blev dobbeltladet hundredvis af gange i et spil. Første gang jeg bemærkede det, refunderede kasinoet mig venligst tabene. Alle gange derefter blev jeg bedt om at fremlægge videobeviset for fejlen. Så det gjorde jeg, reaktionen var ret langsom, men endelig har jeg modtaget 'bounty'-bonussen for dette. Bonussummen var meget lille i forhold til de tab, jeg har oplevet. Casino sagde, at denne fejl skete for mig 5-10 gange, selvom virkeligheden var, at den skete 100-150 gange.
Meget uheldig oplevelse, for jeg kan virkelig godt lide dette casino, jeg ville ønske, at de ville behandle fejlene mere retfærdigt. På dette tidspunkt bliver jeg desværre nødt til at lede efter et andet casino.
EDIT: Extremely disappointment of a casino. After reporting the issue more than a week ago it is still there. Live support specialist said that they have contacted the game provider and issue will be solved ASAP, not only did thei not solve the issue, they also did not compensate me on my losses. Avoid this casino at all costs, they will not treat you fairly.
I would give this casino the best rating, if it was not for the errors that I have experienced.
I was double charged hundreds of times in one game. First time I noticed it the casino kindly refunded me the losses. All the times after that I was required to provide the video proof of the error. So I did, the reaction was pretty slow, but finally I have received the 'bounty' bonus for this. The bonus sum was very small compared to the losses I have experienced. Casino said that this error happened to me 5-10 times, although the reality was that it happened 100-150 times.
Very unfortunate experience, because I do really like this casino, I wish they would treat the errors more fairly. At this point, sadly, I will have to look for another casino.