Hej Matej,
Husk, at hver udbetalingsanmodning bliver manuelt gennemgået, og et ordentligt KYC-tjek skal udføres inden det. Dette er i forhold til den såkaldte forsinkede tilbagetrækning, nævnt i begyndelsen af denne tråd.
Med hensyn til spillerens væddemålsaktivitet, så snart de har kontaktet vores live chat-support med mistanke om væddemål, der ikke er foretaget af dem, indledte vores sikkerhedsafdeling en undersøgelse af situationen.
Da undersøgelsen var gennemført, blev spilleren informeret om, at der ikke blev fundet nogen mistænkelig aktivitet i registreringerne - hverken login-aktiviteten eller spilaktiviteten viste indikationer på at være kompromitteret. Således så det ud til, at væddemålene var placeret af spilleren.
Du kan se, med en stigning i saldoen, havde Provocabella en tendens til også at øge deres indsatser, og jagtede endnu større gevinster. Men på det tidspunkt, hvor saldoen blev reduceret, var det forståeligt, at spilleren var frustreret og ser ud til at bruge en plan for at inddrive tabene ved at rapportere det som en kompromitteret aktivitet.
Da der ikke blev fundet nogen kompromitteret aktivitet, vil vi også gerne understrege, at det klart fremgår af vores vilkår og betingelser, at hver kunde er den eneste person, der er ansvarlig for at holde deres adgangskoder eller onlineadgange private og sikre, og at alle handlinger, der kræves for at sikre dem, skal tages af sig selv.
Hvis der er behov for andre oplysninger, er du velkommen til at give os besked.
Med venlig hilsen,
PriBet Casino Team
Hello Matej,
Keep in mind that each withdrawal request is being manually reviewed, and a proper KYC check must be completed prior that. This is in regards to the so-called delayed withdrawal, mentioned at the beginning of this thread.
In regards to player's betting activity, as soon as they have contacted our live chat support with suspicion of bets not made by them, our security department initialized an investigation of the situation.
Once the investigation was conducted, the player was informed that no suspicious activity was found in the records - neither the login activity, nor the gaming activity showed indications to be compromised. Thus, the bets appeared to be placed by the player.
You see, with an increase of the balance, Provocabella tended to increase their stakes as well, chasing even bigger winnings. However, at the time the balance was reduced, understandable the player was frustrated, and seems to be utilizing a plan to recover the losses by reporting it as a compromised activity.
Since no compromised activity was found, we would also like to emphasize that it's clearly stated in our Terms and Conditions that every customer is the sole person responsible for keeping their passwords or online accesses private and safe, and that all actions required to secure them should be taken by themselves.
If any other information is required, feel free to let us know.
Best regards,
PriBet Casino Team
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