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Casino Guru

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2 måneder sidenOriginalOversættelse
I can say that this casino does not work, I will explain why, firstly, during verification I requested a code that should have come to the phone and did not come, I started writing in the chat, there was no answer, I started dialing the call, the function does not work, and thus I lost 3000 dollars. After that I lost 1900 and 700 dollars. In return I received 80 dollars with a wager of x30 and that's it! The operators do not help, the loyalty program does not work. In a word, a machine where you can just lose! and send money to Russia 😊 what was expected from a Russian casino. I do not want to deal with them anymore, it's just throwing money down the drain
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Fresh Casino
2 måneder siden
Hello, dear player! Thank you for your feedback, and we sincerely apologize for the issues you’ve encountered. We understand how frustrating it must have been to experience difficulties during verification and with customer support. We strive to provide a smooth and reliable service, and it’s concerning to hear that this wasn’t the case for you.

Regarding the bonus and wagering requirements, we are sorry that they didn’t meet your expectations. Our loyalty program and support team are always meant to enhance the player experience, and we regret that this was not reflected in your case. Your feedback is valuable, and we will certainly look into these matters to prevent similar experiences in the future.

If you decide to give us another chance, we would love the opportunity to improve your experience.

Best regards,
Fresh Casino!
7 måneder sidenOriginalOversættelse
I want to tell you what happened to me and this casino, I lost 1500 dollars in one day, on the second day I won 3550 dollars and I wanted to withdraw money, I tried 250 dollars, they allegedly approved it, but they haven’t come to me yet for the whole day, and the rest of the money I waited to withdraw, they rejected it, wrote to them by email, they ignored the operators, there was nothing they could do, and for all this I continued to play and lost $2800, I want to emphasize that this casino is simply mocking the players, they wait until you lose money, here you go the fact that we are deceived when they say that they have a fast money transfer! that's just terrible ! no attention and loyalty to the players, I’m just shocked!!! I don’t know how the casino guru gives such ratings, honestly, I really regret that I played in the casino based on the guru’s recommendations and simply went bankrupt playing in the casinos that the guru offers
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  • Not
  • It’s not true that they withdraw funds quickly, they have withdrawal restrictions of only one transaction, the operators simply ignore you and there is no support, they redirect you to the service center’s mail and there is only one ignore, I don’t recommend anyone to play here!
1 år sidenOriginalOversættelse
Jeg satte 3 stjerner, jeg vil forklare hvorfor, 1) jeg genopfyldte min konto, tabte, genopfyldte igen og vandt op til 800 euro og besluttede at hæve penge og begyndte at gå gennem verifikation, jeg forklarede, at jeg er borger i Georgien og bor i Italien med en opholdstilladelse i Italien, hvortil operatøren straks sagde, at han har mistanke om, at jeg er en svindler, og jeg forklarede ham i lang tid og beviste med alle dokumenter, at jeg gør alt ærligt, i to dage gjorde de ikke savner mine dokumenter, og jeg fortsatte med at spille og tabte alle pengene, og straks bekræftede de mig, da jeg skrev til dem, at de ventede på mig, jeg vil tabe penge! 2) jeg kunne jo slet ikke vinde fra ordet penge 3) at hæve penge er også en masse procedurer, når du genopfylder deres konto er det nemt, og når du hæver er det svært! 4) Jeg tændte engang CANADA's VPN og ville derfor fylde saldoen op, og anmodningen til min bank kom i dollars, min bank tillod ikke overførslen, og så i 4 dage, på trods af at jeg slukkede for VPN, genstartede alt og gjorde alt, hvad der afhang af mig, jeg skriver til online support i et par dage nu, og svaret er det samme, vi forsøger at rette alt, men indtil videre er intet synligt, min bank holdt op med at foretage online overførsler overhovedet efter denne situation. 5) Jeg ved ikke, hvem og hvordan der vinder her, men jeg spiller dette casino med frygt, fordi det føles som om, hvis du vinder, vil du ikke være i stand til at hæve penge, fordi de vil finde en grund til dig! Og med hensyn til at vinde, så kan jeg indtil videre ikke se en sejr her! Og jeg vil gerne appellere til repræsentanterne for dette casino! Hvis du tager penge fra spillerne, så gør spillerne komfortable og pålidelige og stol på din adresse! Jeg har spillet i mange år, og jeg kender mange gode casinoer, som jeg kan tælle! Gør spillerne glade! Hvis ikke, vil du miste en masse spillere, jeg ved, at du er et licenseret casino, og dette er ikke det højeste niveau, det koster 20.000 EU, hvilket ikke vækker tillid.
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Automatisk oversættelse:
BitStarz Casino
1 år siden
Hi there,

Thank you so much for your review.

I don't see any notes on the account that would indicate any suspicion of you being a fraudster, just so you know. Sadly I don't speak Russian though, but I have to say I doubt that support would tell you that they would think you'd be a fraudster.

Now, we're not trying to make the KYC procedure harding than it has to be, but as I'm sure you know, we have to go through with it. We're always approving documents as soon as we can, and in no way shape or form would we delay any approval of documents in hope that you'd lose you money. We're proud of our fast withdrawal speed, and wouldn't want anything to interfere with that. On top of that, I also need see you requesting any withdrawal here? Normally we only do KYC when you've requested a withdrawal.

During the time of verification, there's always an option to put a wagering limit on your account. This, to prevent you from playing with your funds.

Looking through your account as well, I see many nice wins with 200x multipliers, but that won't turn into profit until you request for the funds to be withdrawn, which they never were.

Olle
2 år sidenOriginalOversættelse
Hej alle ! Jeg er en erfaren spiller, og jeg har tabt og vundet mange penge, men i min praksis er det aldrig sket som i STELARIO casinoet! Fra den dag, jeg tilmeldte mig til i dag, har jeg ikke kunne vinde en eneste øre! Og i dag tabte jeg 520 €. Jeg forstår godt, at du ikke altid vinder i et kasino nej, og du kan ikke lade kasinoet røve dig til det sidste! Jeg anbefaler ikke dette online casino til nogen! Selvom jeg ikke stoler på dem, der ikke kan findes på sociale netværk, mener jeg, at de ikke har nogen data om deres ansatte og derover!
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Automatisk oversættelse:
Stelario Casino
1 år siden
Dear pipiag680,

Thank you for sharing your gaming experience at our casino.

We would like to inform you that in our casino, each player can win and the amount and number of deposits do not affect it, since all the results of the games are formed directly on the side of the game provider.
Each player can close his account at our casino notifying about his decision by e-mail support@windetta.com. All requests to close an account are processed on a priority basis.
We also have a wide variety of payment systems and our casino does take no fees from players for deposits and withdrawals.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@stelario.com
We are always happy to help you!
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