Jeg blev holdt til bonusvilkår, der ikke var angivet for bonussen på webstedet. Jeg fik at vide, at de var opført i den e-mail, jeg modtog... men jeg havde lige tilmeldt mig timer tidligere. Jeg modtog ikke bonussen fra e-mailen (og det er ingen undskyldning.)
Kundesupport brugte over en time på at prøve at fortælle mig, at jeg indsatte andre beløb, end jeg havde, at jeg bare skulle vente på, at min bonussaldo blev opdateret, og til sidst sagde de, at der ikke var noget, de kunne gøre, fordi jeg allerede havde spillet med saldoen (kun EFTER, at en anden CS-repræsentant fortalte mig, at jeg var nødt til at spille for at låse op for bonussen... skam mig for at tro på dem.)
Jeg ville undgå det. Masser af meget bedre RTG kasinoer.
I was held to bonus terms that weren't listed for the bonus on the site. I was told they were listed in the email I received... but I had just signed up hours earlier. I didn't get the bonus from the email (and that is no excuse.)
Customer support spent over an hour trying to tell me that I deposited different amounts than I had, that I just needed to wait for my bonus balance to update, and eventually they said there was nothing they could do because I had already played with the balance (only AFTER another CS rep told me that I had to play in order to unlock the bonus... shame on me for believing them.)
I would avoid it. Plenty of much better RTG casinos.