Jeg havde en afventende udbetaling, og foretog en indbetaling på $100 og valgte bonussen på 50% match og gratis spins.
Jeg modtog ikke bonussen. Jeg troede, det var en fejl, så jeg gjorde det igen. Stadig ingen bonus.
Jeg kontaktede live chat. Jeg fik at vide, at bonusserne vil blive udbetalt, efter at min udbetaling er blevet behandlet, og at de ikke kan tilføjes, mens udbetalinger behandles.
Jeg lavede flere indskud, mens jeg ventede på min bonus. I alt $700 over 7 indskud på $100. Hver gang blev bonussen valgt fra min kontomenu.
Jeg kontaktede support igen og fik at vide det samme.
Jeg hørte ikke fra dem i en uge. Jeg kontaktede dem og fik at vide, at klagen var lukket, og min tilbagetrækning var fuldført. Denne gang fortalte supportagenten mig, at når en udbetaling behandles, er indbetalinger ikke berettiget til bonusser. I modsætning til sine kolleger.
Jeg var ikke blevet ved med at indbetale, hvis ikke 2 af deres kolleger havde vildledt mig.
vedhæftede logfiler over samtaler om bonusser.
I had a pending withdrawal, and made a deposit of $100 and selected the bonus of 50% match and free spins.
I did not receive the bonus. I thought it was a glitch, so I did it again. Still no bonus.
I contacted live chat. I was told that the bonuses will be paid after my withdrawal was processed, and cannot be added on while withdrawals are processing.
I made several more deposits, while waiting for my bonus. A total of $700 over 7 deposits of $100. Each time, the bonus was selected from my account menu.
I contacted support again, and was told the same thing.
I did not hear from them for a week. I contacted them, and was told complaint was closed and my withdrawal was complete. This time the support agent told me that when a withdrawal processing, deposits aren’t eligible for bonuses. Contrary to his colleagues.
I wouldn’t have continued depositing if 2 of their colleagues hadn’t misled me.
attached logs of conversations about bonuses.
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