Rabona besluttede at konfiskere 400 EUR og lukke min konto, fordi jeg ikke leverede dokumenter, som de aldrig bad om, men jeg var i stand til at spille med dem i 500 dage
Jeg registrerede mig hos Rabona i november 2021. Jeg foretog indskud, udbetalinger, uden problemer, for 300€, 600€, mange mange indskud og udbetalinger.
Jeg blev aldrig bedt om dokumenter. Hvilket i sig selv er mærkeligt. I halvandet år!
I april 2023 foretog jeg en hævning på 300 €. Jeg havde så andre interesser og livsprioriteter at varetage. Selvfølgelig ville disse 300€ komme igennem, hvorfor skulle det ikke. Efter et par uger modtager jeg en e-mail om, at min konto er lukket, da jeg ikke har leveret mine dokumenter til bekræftelse.
Jeg spurgte dem, hvornår lavede de en anmodning? Og de oplyste, at der var en besked på min konto.
Så da jeg ikke har brugt deres tjenester i 30 dage, var jeg ikke i stand til at komme til deres besked.
At sende en e-mail er tilsyneladende udelukket.
Efter at have bedt dem om, at jeg er villig til at foretage en bekræftelse, ønsker de ikke at samarbejde.
Hvorfor ville de ikke sende en e-mail-anmodning om dokumenter - ligesom alle andre spillesider??
De vil ikke bede om dokumenter via e-mail, snarere gennem en besked på din konto, mens du er logget ind. Men de VIL bruge e-mail, når du spørger dem om dette?? Wow!
De fortalte mig, at det er deres vilkår.
Er det et smuthul, så de kan fange brugere af vagt og stjæle deres penge?? Det vil jeg virkelig ikke tro. Det er en gambling industri, ikke et sort marked.
Kan du forestille dig, at brugere ikke bruger Rabona i 30 dage, imens de bliver bedt om dokumenter i en besked, der først (sandsynligvis?) er synlig, når de logger på? Sådan præsenterede de deres svar. Og hvis du af en eller anden grund ikke kommer til den besked, lukker de din konto og stjæler dine penge? Det handler ikke om, at en bookmaker ikke udbetaler dine sports- eller kasinogevinster – det er at stjæle!
Kære Rabona, jeg beder om dit samarbejde. Jeg vil gerne levere mine dokumenter, bekræfte mig selv og hæve mine penge på 400 EUR.
Rabona decided to confiscate 400EUR and close my account because I didnt provide documents which they never asked for But I was able to play with them for 500 days
I registered with Rabona in November 2021. I made deposits, withdrawals, without any issues, for 300€, 600€, many many deposits and withdrawals.
I was never asked for documents. Which is strange by itself. For a year and half!
In April 2023 I made a withdrawal for 300€. I then had other interests and life priorities to attend to. Of course this 300€ would come thru, why wouldn't it. After a few weeks I receive an email stating that my account is closed since I haven't provided my documents for verification.
I asked them when did they make a request? And they stated that there was a message in my account.
So, since I haven't used their services for 30 days, I was not able to get to their message.
Sending an email is ouf of the question it seems.
After asking them that I am willing to make a verification, they don't want to cooperate.
Why would they not be sending an e-mail request for documents - like every other gambling site??
They won't ask for documents thru email, rather thru a message in your account while logged in. But they WILL use email when you ask them about this?? Wow!
They told me it's their terms.
Is it a loophole so they can catch users of guard and steal their money?? I would really like to not believe that. It is a gambling industry, not a black market.
Can you imagine users not using Rabona for 30 days, meanwhile they are asked for documents in a message that is only (probably?) visible after when they log in? That's how they presented their answer. And if you don't get to that message for any reason, they close your account and steal your money? It's not about a bookie not paying out your sports or casino winnings - it's stealing!
Dear Rabona, I kindly ask for your cooperation. I would like to provide my documents, verify myself and withdraw my funds of 400 EUR.
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