Rollblock Casino - Spilleren anmoder om refusion for købte tokens.

They refuse to refund the tokens I purchased, claiming they are non-refundable?? I have already informed them that I will be contacting the relevant authorities. Thank you.

Non mi vogliono rimborsare i token acquistati dicono che non sono restituibili?? Io ho già comunicato che mi rivolgerò alle autorità competenti grazie

Dear Lorenzo84,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing regarding the refund of your purchased tokens.

In order to better understand the situation, I’d like to ask a few additional questions:

• Could you clarify the type of tokens you purchased (e.g., in-game tokens, bonus tokens, etc.) and when the purchase was made?
• Did the casino provide any specific reasons or terms stating why the tokens are considered non-refundable?
• Were you informed of the refund policy before making the purchase, and was there any mention of the tokens being non-refundable in the terms and conditions?

Your cooperation is crucial for us to proceed with this case. Without your input and these details, we won’t be able to take the necessary steps to address the issue. If you have any relevant communication or documentation related to this, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Lorenzo84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.v