Kære Thata2507,
Vi er kede af at høre, at du har oplevet problemer under din sidste anmodning om udbetaling.
Det skal bemærkes, at du allerede tidligere har hævet større beløb.
Den nævnte forsinkelse opstod, da du blev bedt om at give visse oplysninger relateret til din indbetalingsmetode. I dag har du efterkommet denne anmodning, og vi vil gerne bekræfte, at oplysningerne er blevet godt modtaget fra vores side.
Anmodningen om tilbagetrækning blev godkendt til udførelse, og du skal forvente at modtage den i morgen.
Du vil også blive underrettet af vores økonomiske afdeling, når din tilbagetrækning er gennemført.
Du er velkommen til at opdatere her, når du har modtaget din tilbagetrækning, og denne klage kan markeres som løst.
Fremadrettet vil vi gerne ønske dig kun positive oplevelser med at spille i Rollino Casino.
Med venlig hilsen,
Rollino Team
Dear Thata2507,
We're sorry to hear that you've experienced difficulties during your last withdrawal request.
It shall be noted that you've already withdrew larger sums in the past.
The mentioned delay occurred as you were requested to provide certain information related to your deposit method. Today you've successfully complied with this request and we'd like to confirm that the information was well-received on our end.
The withdrawal request was approved for execution and you should expect to receive it tomorrow.
You will also be notified by our financial department upon the completion of your withdrawal.
Please feel free to update here once you've received your withdrawal and this complaint can be marked as resolved.
Moving forward, we'd like to wish you only positive experiences playing in Rollino Casino.
Best Regards,
Rollino Team
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