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I would really like to know why I haven't been able to withdraw my winnings, as I don't know how to go about it. Additionally, I'm uncertain about how much money there is in reality because I'm from Mexico and don't fully understand this. All I need is assistance to withdraw my profits

Quisiera en verdad saber el por qué no e podido retirar mi cántidad ganada lla que no se cómo acerlo la verdad y no sé la verdad cuánto dinero se aen real por que soy de México y no entiendo bien esto por favor solo quiero alluda y poder retirar mis ganacias

Dear yocsan2112,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've been experiencing with withdrawing your winnings. To better understand your situation and assist you more effectively, could you please provide the following details:

• Have you completed all necessary account verifications? If so, please provide details on what has been submitted and any responses received.
• Any communication you’ve had with the casino’s customer support regarding this issue.
• Have you accumulated your winnings with or without an active bonus?

Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I verified my data when I created the account and from now on it has not been verified anymore.

Mis datos lo verifique cuando cre e la cuenta de hay en adelante no e verificado nadamás

Hi yocsan2112,

• Have you accumulated your winnings with or without an active bonus?

Thank you.

Yes but release all that

Si pero libere todo eso

Hi yocsan2112,

• Was it a free bonus or did you place a real money deposit to activate it?

Thank you.

I received a bonus of 20 pesos I believe and I released it after knowing it was released in spite of winning until I won a jacpol and that is how I generated said amount

Recibí un bono de 20 pesos creo y de hay lo libere después de saberlo liberado en pese a ganar asta ganar un jacpol y asi es como jenere dichs cantidad

Hi yocsan2112,

If your winnings were solely from a free bonus, please check the bonus terms here.

Rules

No Deposit Bonuses (Free Chips, Free Spins)

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50.

Additionally, could you confirm if you were required to make a minimum real money deposit to verify your payment method in order to withdraw the maximum cashout available?

Thank you.

So I must register a litecoi wallet and Acer a deposit

Entonces debo de registrar una billetera litecoi y Acer un depósito

I will sue the casino for not wanting to pay me and give me my real balance

Demandaré al casino por no querer pagarme y darme mi saldo reál

Hi yocsan2112,

• Could you please confirm if you have made the minimum deposit and verified your account?

Thank you.

Dear yocsan2112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.