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I sent all the documents ... but there are still problems with the document of the electricity or gas bill ... because the street and where I live but it's in my father's name because the house is in his name ... I don't understand the problem on the withdrawal

Ho mandato tutti i documenti...ma ancora ci sono problemi con il documento della bolletta della luce o gas...perché la via e dove abito ma è a nome di mio padre perché la casa è a nome suo...non capisco il problema sul prelievo

Dear Kikk92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly.

Do I understand it correctly that providing proof of address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Is this your first withdrawal attempt in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Kikk92,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.