Kære ntousai17,
Mange tak for din klage. Jeg er ked af at høre om det problem, du oplevede hos SnatchCasino med Wood Luck-spillet. Det lyder frustrerende at være blevet afbrudt og ude af stand til at genvinde dine bonusgevinster.
For bedre at forstå din situation og hjælpe dig effektivt, kan du give nogle yderligere oplysninger?
- Modtog du nogle specifikke fejlmeddelelser, da casinoet smed dig ud under bonusspillet?
- Da du loggede ind igen, tjekkede du din transaktions- eller spilhistorik for nogen registrering af den manglende bonus eller gevinster?
- Har du modtaget noget svar eller en forklaring fra Snatch Casinos supportteam vedrørende den tabte bonus eller midler?
Du kan også videresende relevant kommunikation eller skærmbilleder direkte til petronela.k@casino.guru for at hjælpe os med at få et klarere billede af din sag.
Tak for at give disse oplysninger – de vil virkelig hjælpe os med at grave ind i problemet og arbejde hen imod at finde en løsning, der fungerer for alle. Vi sætter pris på dit samarbejde.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear ntousai17,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you experienced at SnatchCasino with the Wood Luck slot game. It sounds frustrating to have been disconnected and unable to recover your bonus winnings.
To better understand your situation and assist you effectively, could you please provide some additional information?
- Did you receive any specific error messages when the casino kicked you out during the bonus game?
- When you logged back in, did you check your transaction or game history for any record of the missing bonus or winnings?
- Have you received any response or explanation from Snatch Casino’s support team regarding the lost bonus or funds?
You can also forward any relevant communication or screenshots directly to petronela.k@casino.guru to help us get a clearer picture of your case.
Thanks for providing these details – they’ll really help us dig into the issue and work towards finding a solution that works for everyone. We appreciate your cooperation.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Automatisk oversættelse: