Spinanga Casino - Forsinket udbetaling for spilleren hos Spinanga.

Good Day

I seem to have the same problem as most players at Spinanga.

I've been waiting for my payout since March 17, 2024.

I've already received two payments. The first payout was 500 CHF and the second was 400 CHF. I received both payments after about 5 business days.

The payouts were made in February.

However, I've been waiting for over 11 business days for my third payout now. It's already been 17 days and I still haven't received anything. The live chat always gives the same response, telling me to be patient. They say they'll send a reminder to the finance department. At the moment, they have many requests.

To me, over 17 days for a payout is inconceivable.

Guten Tag

ich habe wohl das gleiche Problem wie die Meisten Spieler bei Spinanga.

ich warte seit 17.03.2024 auf meine Auszahlung.

ich hatte bereits zwei mal eine Auszahlung erhalten. Die erste Auszahlung 500.- CHF und die zweite 400.- CHF. Beide Auszahlungen habe ich nach ca 5 Werktagen erhalten.

Die Auszahlungen wurden im Ferbruar vorgenommen.

Nun warte ich jedoch seit über 11 Werktagen auf meine dritte Auszahlung. Es sind bereits 17 Tagen vergangen und ich habe immer noch nichts erhalten. Im Live Chat immer die gleiche Antwort, ich soll Geduldig sein. Sie werden eine Erinnerung an die Finanzabteilung senden. Im Moment haben Sie viele Anfragen.

Über 17 Tagen für eine Auszahlung ist für mich nicht nachvollziehbar.

Dear Danisuisse,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Did you accumulate your winnings with or without an active bonus?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

Good day

I collected my winnings without a bonus. You are welcome to close the complaint again. I finally received my payout today.

thank you for your efforts.

Best regards

Danielle

Guten Tag

Ich habe meine Gewinne oh e Bonus gesammelt. Sie können die Beschwerde gerne wieder schliessen. Das ch habe heute endlich meine Auszahlung erhalten.

besten Dank für Ihre Bemühungen.

Freundliche Grüsse

Daniele

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Danisuisse, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru