Hej Petronela,
Mange tak for din hjælp i denne sag.
Find mine svar på dine spørgsmål nedenfor:
Spørgsmål: Forstår jeg korrekt, at bekræftelse af betalingsmetoden synes at være den eneste hindring, der står mellem dig og dine gevinster?
Ja. Den eneste hindring for mig at modtage mine gevinster er, at kasinoet insisterer på, at det eneste bevis på ejerskab af debetkortene, hvor udbetalingsmidlerne vil blive udstedt, er et officielt brev fra min bank, der bekræfter, at betalingskortet med kortnummer xxxx tilhører mig . Men dette kommer bare ikke til at ske, fordi bankerne for begge debetkort advarede om, at de ikke vil levere dokumenter af denne art. Så jeg rammer en blindgyde her.
Bemærk venligst, at alle andre kasinoer, som jeg har brugt tidligere, kun kræver billeder af forsiden og bagsiden af kortet for at bekræfte ejerskabet. Alternativt kan kontoudtog, der viser, at indbetalingsbeløbene matcher kontoindskudsregistreringen, også bruges.
Kasinoet og jeg er begge baseret i Storbritannien. Bankudtoget i Storbritannien viser kun kontonummeret og sorteringskoden og ikke kortnumrene. Jeg har bankforbindelser med to af de største high street banker i Storbritannien, så hvordan kan kasinoet forvente noget, som disse banker eller enhver bank i Storbritannien aldrig vil levere? Og betyder det, at alle andre medlemmer af kasinoet, som også banker med disse to banker, aldrig vil kunne modtage deres gevinster, fordi deres bank ikke vil levere det dokument, som kasinoet ønsker?
Det er tydeligt, at kasinoet med vilje forsinker mine udbetalinger. Og jeg forventer, at et etableret casino giver en smidig og problemfri ind- og udbetalingsproces. Kasinoet burde have udarbejdet noget, der virker, og rådgive deres kunde i overensstemmelse hermed, når det kommer til udbetalingsstadiet. ikke bruge latterlige undskyldninger som denne for at forsinke udbetalingen. Og hvis beviset for ejerskab er så vigtigt for kasinoet, skulle verifikationskravene have været anvendt under indbetalingsfasen, ikke kun indtræde under udbetalingsfasen.
Spørgsmål: Har du givet alle de andre personlige dokumenter for at bekræfte din identitet?
Ja. Jeg har allerede givet alle relevante id og dokumenter, da jeg første gang lavede tilbagetrækningsanmodningen for nogle måneder siden. Kasinoet har bekræftet i vores seneste kommunikation, at jeg allerede er et fuldt verificeret medlem af deres casino.
Hi Petronela,
Many thanks for your assistance in this matter.
Please find my responses to your questions below:
Q: Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
Yes. The only obstacle for me to receive my winnings is the casino insists that the only proof of ownership for the debit cards where the withdrawer funds will be issued, is an official letter from my bank that confirm the debit card with card number xxxx belongs to me. But this is just not going to happen because the banks of both the debit cards advised that they will not provide document of this nature. So i am hitting a dead end here.
Please note that all other casinos that i have used in the past only require pictures of front and back of the card to verify ownership. Alternatively, bank statement that shows the deposit amounts are matching the account deposit records can also be used.
The casino and myself are both based in the Uk. The bank statement in the Uk only shows the account number and sort code and not the card numbers. I am banking with two of the biggest high street banks in the UK, so how can the casino expects something that these banks or any bank in the UK will never provide? And does it mean all other members of the casino who also bank with these two banks will never be able to receive their winnings because their bank will not provide the document that the casino wants?
It is clear that the casino is intentionally delaying my cash out. And i expect an established casino to provide a smooth and hassle free deposit and withdrawal process. The casino should have worked out something that works and advise their customer accordingly when it comes to the withdrawal stage. not using ridiculous excuses like this to delay paying out. And if the proof of ownership is that important to the casino, the verification requirements should have been applied during the deposit stage, not only kick in during the withdrawal stage.
Q: Have you provided all the other personal documents to verify your identity?
Yes. I have already provided all the relevant id and documents when i first made the withdrawal request few months back . The casino has confirmed in our recent communications that i am already a fully verified member of their casino.
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