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Dear Paul,

Thank you very much for submitting your complaint and for forwarding all the relevant screenshots. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino or you’ve received payments before? Lastly,  have you accumulated your winnings with or without active bonus?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

According to the support team, I passed the KYC, but there were also problems for days but never received an actuation email as I was assured. The support team gives 20-30 minutes for an answer and everyone gives me a different answer to my problem. The support mail never writes back and the phone number does not work. The support is very bad. This is my first withdrawal attempt and according to support it was immediately limited to a withdrawal limit of € 170 per day. I did not use a bonus

Let me know if you have any questions. I am at a loss and very frustrated

Laut Support Team habe ich die KYC bestanden damit gab es aber auch tagelang Probleme habe aber nie eine Betätigungsemail bekommen wie mir versichert wurde. Das Support Team gibt brauch 20-30 min für eine Antwort und jeder gibt mir eine andere Antwort zu mein Problem. Die Support Mail schreibt nie zurück ebenso die Telefonnummer funktioniert nicht. Der Support ist sehr schlecht. Das ist mein erster Auszahlungsversuch und wurde laut Support auch sofort auf 170€ Auszahlungslimit pro Tag limitiert. Ich habe kein Bonus verwendet

Bei Fragen sagen Sie mir bescheid. Ich bin ratlos und sehr frustriert

Thank you very much, Paul, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Paul,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan.bet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

First I was told the data was wrong for bank payouts, then I was told bank payouts are not available due to technical problems and I should use a different payout method. I decided on jeton and now the payout is being processed, but I don't know whether it will be sent

Mir wurde erst gesagt die Daten sind falsch bei Bankauszahlung dann wurde mir gesagt Bankauszahlungen sind durch technische Probleme nicht verfügbar und ich soll eine andere Auszahlungsmethode verwenden. Ich habe mich für jeton entschieden und jetzt ist die Auszahlung in Bearbeitung trotzdem weiß ich nicht ob sie gesendet werden wird

Withraw Works now for now can be Closed for now

Dear Paul,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam