Jeg efterlader en anmeldelse her efter at have haft en berettiget klage, som resulterede i, at mange point mod Whamoo blev opført her.
Under verifikationsprocessen måtte jeg besøge Bank of Ireland to gange for at få erklæringer, der var stemplet af banken. De afviste det første parti uden at give nogen anstændig begrundelse, og så afviste de / fortalte mig, at der var identificeret uoverensstemmelser i mine dokumenter. Dette var tydeligvis i ond tro, da jeg ikke kan se, at jeg kunne få en mere legitim informationskilde end at have et filialstempel på hver af mine erklæringssider for at bekræfte deres ægthed.
Jeg registrerede en klage til ADR, som er blevet afvist, da de hævder, at jeg ikke registrerede en klage direkte til Whamoo først. Jeg prøvede, men da de nægtede at engagere sig og tydeligvis havde til hensigt ikke at betale mine gevinster, havde jeg intet andet valg end at bringe en tvist via casino.guru
Da Whamoo ikke vil engagere sig med mig eller Casino.guru, og ADR ikke accepterer en klage, uden at Whamoos klageproces først er fulgt, er jeg i et kylling- og æg-scenarie, som har betydet, at mine gevinster er forblevet ubetalte. Jeg kontaktede deres betalingsbekræftelsesteam flere gange for at registrere min utilfredshed over en periode på et par måneder, men jeg hørte aldrig tilbage. Kundesupport bekræftede ved mere end én lejlighed, at sagen var blevet eskaleret.
Hvis du er en high roller og tænker på at spille et sted, skal du ikke gøre det til Whamoo eller nogen af deres kasinoer. Bare spil et sted, der ikke ønsker, at du skal få stemplet dine kontoudtog, så afvis dem alligevel, og nægt så at tale med dig.
Der er masser af fantastiske kasinoer derude i stedet for.
I'm leaving a review here having had a justified complaint which resulted in a lot of points against Whamoo being listed here.
During the verification process, I had to visit Bank of Ireland twice to get statements that were stamped by the bank. They rejected the first lot without giving any decent reason, and then they rejected / told me there was discrepancies identified in my documents. This was obviously in bad faith as I don't see I could obtain a more legitimate source of information than having a branch stamp each of my statement pages to verify their authenticity.
I did register a complaint with the ADR, which has been rejected as they claim I didn't register a complaint directly with Whamoo first. I tried, but since they refused to engage and clearly were intent on not paying my winnings, I had no choice but to then bring a dispute via casino.guru
Since Whamoo won't engage with me, or Casino.guru, and the ADR won't accept a complaint without Whamoo's complaints process first being followed, I'm in a chicken and the egg scenario which has meant my winnings have gone unpaid. I reached out to their payments verification team several times to register my dissatisfaction over a period of a couple of months but I never heard back. Customer support confirmed on more than one occasion that the matter had been escalated.
If you're a high roller and thinking about playing somewhere, don't make it Whamoo or any of their casinos. Just play somewhere that doesn't want you to get your bank statements stamped then reject them anyway, and then refuse to talk to you.
There are loads of great casinos out there instead.
