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Good afternoon

I have been waiting for this transfer for about a month. I have been sent a lot of emails asking for documentation, which I have answered time and time again and even sent via chat. It is unacceptable to play in this way. These are important documents that I provided and I still receive the same emails. I am really disappointed and I do not recommend this casino at all because it never happened to me. I still waited this time in the hope that they would resolve the situation but continue to screw up. Thanks

Boa tarde 

A cerca de um mês que aguardo esta transferência. Já me enviaram imensos emails a pedir a documentação, aos quais já respondi vezes sem conta e ainda enviei através do chat. É inadmissível brincarem desta maneira. São documentos importantes os quais forneci e mesmo assim continuo a receber os mesmos emails. Estou realmente desapontada e não aconselho nada este casino pois nunca me aconteceu tal. Ainda aguardei este tempo na esperança que eles resolvessem a situação mas continuam a enrolar. Obrigado 

Dear Filipa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if the issue is now that your account was still not verified or after a successful verification your withdrawal was delayed? Additionally, please forward any relevant communication to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good afternoon

The situation has already been resolved, thank you very much

Boa tarde

A situação já foi resolvida, muito obrigado

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Filipa for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.