Jeg tabte for nylig omkring $10.000 og mindre end en uge på "Wild casino"... Dette skete efter en meget traumatisk tid i mit liv, hvor jeg har været igennem nogle alvorlige traumer og er blevet diagnosticeret med PTSD efter at have mistet alt i husbrand. Nå, dette er ingens problem med mit eget, og jeg er absolut ansvarlig, jeg indgiver en klage over det casino, hvor jeg spillede, som følge af rapportering af problemspil, og de lukkede ikke min konto.
Jeg fortalte næsten øjeblikkeligt chatpersonalet, at jeg befandt mig lavt og led og ikke burde spille, men indrømmede først et par dage senere med skærmbillederne herunder, at jeg absolut bad om at blive forbudt og få min konto lukket på grund af spilproblemer.
ikke blot lukkede de ikke min konto, men afholdt mig fra at lukke den og fortsatte med at tage imod penge. Mens jeg tabte omkring $10.000, beder jeg kun om at få pengene tilbage, efter jeg har anmodet om at lukke kontoen. Faktisk er det beløb, jeg anmoder om, lidt mindre end det beløb, da noget af det var i bitcoin, som jeg forstår er kompliceret. Jeg har kun bedt casinoet om at refundere. Debetkortindbetalingerne, der blev foretaget, efter at jeg udtrykkeligt bad om at få lukket min konto, hvilket i alt er næsten $2400.
Kasinoet afviste resolut enhver tilbagebetaling på trods af, at jeg var forbi og fortalte dem, at jeg var i en dårlig situation og specifikt bad om at blive forbudt. De lukkede ikke min konto. Selv efter at have modtaget en e-mail om, at de ville lukke min konto, kan jeg stadig komme ind i aften og var endda i bank-/kassererens adgang til at fortsætte med at spille, hvis jeg ville.
godt, jeg tager det fulde ansvar for mine handlinger, jeg føler mig også ekstraordinært sårbar over for udnyttelse af problemspil. Jeg føler, at kasinoet ikke er ansvarlig eller hurtig med at stoppe de enorme mængder penge, som jeg har mistet forfærdeligt. Disse penge var beregnet til min familie efter et meget alvorligt traume. Jeg var meget klar over, at jeg spillede, når jeg ikke burde have været det, og brugte penge, der var beregnet til kritisk brug for at genoprette min families liv efter vores traume. Men jeg var meget åbenlys, og som du kan se på skærmbillederne kommunikerede jeg udtrykkeligt, at jeg skulle udelukkes. De fortsatte med at tage imod penge efter dette tidspunkt. De lukkede ikke min konto. De sendte mig endda en e-mail og sagde, at de ville lukke min konto... Og alligevel kan jeg i aften stadig komme ind på min konto og bogstaveligt talt indbetale, hvis jeg vil.
Jeg beder desperat om hjælp til at få lukket kontoen og i det mindste få pengene refunderet fra det tidspunkt, hvor jeg var forbi med at sige, at jeg er et problem, gambler.
I recently lost about $10,000 and less than one week at "Wild casino"… This happened after a very traumatic time in my life where I have been through some serious trauma and have been diagnosed with PTSD after losing everything in housefire. Well, this is no one’s problem with my own, and I am absolutely responsibke, I am filing a complaint against the casino where I played as a result of reporting problem gaming, and they did not close my account.
I almost immediately told the chat staff that I was in a low place and suffering, and should not be gaming, but did not admit until a couple of days later with the screenshots included below that I absolutely was asking to be banned and have my account closed due to problem gaming.
not only did they not close my account but dissuaded me from closing it and continued to accept money. While I lost about $10,000 I am only asking for the monies to be refunded after I requested the account to be closed. Actually, the amount I’m requesting is slightly less than that amount as some of it was in bitcoin which I understand to be complicated. I have only asked the casino to refund. The debit card deposits made after I expressly asked for my account to be closed, which total nearly $2400.
The casino resolutely refused any refund despite the fact that I was over and telling them I was in a bad situation and specifically asked to be banned. They did not close my account. Even after receiving an email saying they were going to close my account I can still get in tonight and was even into the banker/cashier access to continue gaming if I wanted.
well, I take full responsibility for my actions, I also am feeling extraordinarily vulnerable to the exploitation of problem gaming. I feel that the casino is not being responsible or expeditious about stopping the enormous amount of money that I have horribly lost. This money was intended for my family after a very serious trauma. I was very clear that I was gambling when I should not have been and using money that was intended for the critical use of restoring my families life after our trauma. But I was very overt and as you can see from the screenshots expressly communicating that I needed to be banned. They continued to accept money after this point. They did not close my account. They even emailed me saying they were going to close my account… And yet, tonight I can still get into my account and literally deposit if I want to.
I am desperately asking for help to have the account closed and to have at least the money refunded from the point where I was over about saying I’m a problem, gambler.
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