Det ser ud til, at alle involverede kun kopierer og indsætter alt i 2 sager om det samme problem. Så jeg vil gøre det på den sædvanlige måde.
Ja, verkhokat, jeg lagde mærke til det. Men selv hvis kasinoet havde det bogstaveligt talt angivet i dets vilkår og betingelser (vedrørende statsborgerskab), ville det ikke give mening, hvis kasinoet anvendte det eller anvendte det på trods af, at de ikke bad om disse oplysninger fra spillere ved registrering.
Kære WinDetta Casino team ,
Selvom det ikke sker ofte, er jeg i dette tilfælde nødt til at være enig med spilleren.
Hvis spilleren er bosat i Polen, hvad skal hun så have udfyldt ved registreringen? Hvad var udfyldt forkert, som kasinoet tillod hende at registrere, indbetale og spille?
Hvis hun kun fik lov til at spille baseret på sin placering, ville det være rimeligt at give hende en chance for at bevise, at hun bor i Polen. Kasinoet har ret til at lukke enhver konto til enhver tid uden at angive en grund, men hvis der ikke er nogen begrundet grund til at konfiskere gevinsterne, kan vi kun acceptere en sådan beslutning, hvis hele den resterende saldo udbetales fuldstændigt. Derudover står der ikke noget om statsborgerskab i casinoets regler, og hvis man går de angivne regler grundigt igennem, hvis alt det, som spilleren hævdede er sandt (intet andet er bevist af casinoet endnu), kan man finde ud af, at stort set ingen af disse regler blev brudt.
Der er et meget flot eksempel fra en af mine kolleger på dette, og det vil jeg gerne dele.
Hvis jeg var statsborger i Holland, hvor nogle typer stoffer er tilladt, ville det ikke betyde, at jeg kun kan bruge dem i andre lande, fordi jeg er fra Holland. Ifølge logikken i at anvende reglerne angivet ovenfor af kasinoet, ville det betyde, at jeg kunne nyde forbudte stoffer i ethvert land på jorden.
Hvis spilleren bor i Polen, er hun underlagt polsk lovgivning. Hun spillede fra Polen.
Jeg er desværre bange for, at du slet ikke har svaret på flere spørgsmål, så dem vil jeg gerne gentage.
" Hvilke skridt skal spilleren tage for at fjerne blokeringen af kontoen og/eller hæve saldoen?
Fik klageren adgang til kasinoets hjemmeside og spillede på kasinoet fra Ukraine?
Kræver casinoet oplysninger om statsborgerskab under registreringen? Forudsat at hun virkelig bor i Polen, udfyldte hun alt korrekt ved registreringen? Har hun fremlagt nok dokumenter til at bekræfte sin bopæl i Polen?
Hvis hun forsøgte at skjule sin nuværende placering, eller hvis andre regler blev overtrådt, er kasinoet så i stand til at underbygge det med relevante beviser?
Det er muligt at dele dataene direkte her, med dit svar, eller ved at sende dem til min e-mailadresse (branislav.b@casino.guru). "
Hvorfor gør spillerens nuværende bopæl ingen forskel?
Jeg prøvede det selv for et stykke tid siden. Registreringsformularen kræver endda ikke udfyldning af et land. Den indstilles automatisk til standardværdi i henhold til en spillers aktuelle placering. Stedet, der skal udfyldes, har heller ingen beskrivelse.
Hvis der ikke er noget, der kunne bevise, at hun spillede fra et begrænset land eller skjulte sin placering, eller at hun udfyldte usande eller forkerte personlige oplysninger for at registrere og spille i Smokace Casino, er casinoet i stand til at genoverveje sin beslutning og udbetale spillerens resterende saldo?
It looks like all involved only copy and paste everything in 2 cases about the same issue. So I will do it in the usual way.
Yes, verkhokat, I noticed it. However, even if the casino had it literally stated in its Terms and Conditions (regarding citizenship), it would not make sense if the casino applied it or applied it despite not asking for this information from players upon registration.
Dear WinDetta Casino team,
Although it does not happen often, in this case, I have to agree with the player.
If the player resides in Poland, what should she have filled in upon registration? What was filled in incorrectly that the casino allowed her to register, deposit, and play?
If she was allowed to play only based on her location, it would be fair to provide her with a chance to prove that she resides in Poland. The casino has a right to close any account at any time, without giving a reason, but if there is no justified reason to confiscate the winnings, we are able to accept such a decision only if the entire remaining balance is paid out completely. In addition, there is no word about citizenship in the casino's rules, and if you go through the stated rules carefully, if everything that the player claimed is true (nothing else has been proven by the casino yet), you could find out that basically none of those rules were broken.
There is a very nice example from one of my colleagues for this, and I would like to share it.
If I were a citizen of the Netherlands, where some types of drugs are allowed, it would not mean that I can use them in other countries only because I am from the Netherlands. According to the logic of applying the rules stated above by the casino, it would mean that I could enjoy prohibited substances in any country on Earth.
In case the player resides in Poland, she is subject to Polish laws. She played from Poland.
Unfortunately, I am afraid you have not answered several questions at all, so I would like to repeat them.
"What steps should the player take to unblock the account and/or withdraw the balance?
Did the complainant access the casino website and play at the casino from Ukraine?
Does the casino require information about citizenship during registration? Provided that she really resides in Poland, did she fill out everything correctly upon registration? Did she provide enough documents to verify her residence in Poland?
If she tried to hide her current location or if any other rules were breached, is the casino able to substantiate it with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru)."
Why does the player's current residence make no difference?
I tried it myself a while ago. The registration form even does not require filling in a country. It is automatically set to default value according to a player's current location. Also, the place to fill has no description.
If there is nothing that could prove that she played from a restricted country or hid her location, or that she filled in untrue or incorrect personal information in order to register and play in Smokace Casino, is the casino able to reconsider its decision and pay out the player's remaining balance?
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