Kære mazza1881,
Mange tak for din klage. Jeg er ked af at høre om problemet med din tilbagetrækning og forstår din bekymring. Vær dog opmærksom på, at det er ret normalt, at udbetalinger tager et par dage eller endda uger at blive behandlet fuldt ud. Det betyder, at det kan tage noget tid, før dine penge dukker op på din konto. Det er derfor, vi råder spillere til at være tålmodige og vente mindst 14 dage efter at have anmodet om deres udbetalinger, før de indsender en klage.
Ikke desto mindre vil jeg gerne understrege, at vi har modtaget mange klager over forsinkede udbetalinger fra WinnerCasino. Uanset mange indsendte sager, besluttede kasinoet at have en politik uden reaktion til alle vores forsøg på at forhandle enhver form for problemer.
Jeg kan kun forestille mig den frustration, der følger med at vente på dine penge eller enhver form for kommunikation fra casinoet.
På forhånd tak for dit samarbejde og svar.
Med venlig hilsen,
Petronela
Dear mazza1881,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from WinnerCasino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine the frustration that comes with waiting for your funds or any communication from the casino in any form.
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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