Kære pat3xio,
Mange tak for din klage. Jeg er ked af at høre om de problemer, du har været udsat for med din konto, og den forsinkede løsning af din sag.
For at hjælpe dig bedre, kan du give lidt flere oplysninger om situationen:
- Da din saldo svingede, modtog du så nogen meddelelser eller fejlmeddelelser fra kasinoet, der forklarede, hvad der skete?
- Har du haft nogen kommunikation med casinoet, siden Evolution sendte sagen videre til dem? Hvis ja, hvad var deres svar, og gav de nogen indikation af, hvornår problemet kunne være løst?
- Har du tidligere oplevet lignende problemer med dette casino, eller er det første gang noget lignende er sket?
Hvis du har e-mails, skærmbilleder eller anden relevant kommunikation, der kan hjælpe os med at forstå din sag bedre, bedes du videresende dem til petronela.k@casino.guru .
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear pat3xio,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with your account and the delayed resolution of your case.
To assist you better, could you please provide a bit more information regarding the situation:
- When your balance fluctuated, did you receive any notifications or error messages from the casino that explained what happened?
- Have you had any communication with the casino since Evolution passed the case to them? If so, what was their response, and did they give any indication of when the issue might be resolved?
- Have you experienced similar issues in the past with this casino, or is this the first time something like this has happened?
If you have any emails, screenshots, or other relevant communications that could help us understand your case better, please forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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