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Hello dear team, I made a payment on Wednesday (deposit bonus 50%) with a deposit of 200€ and played it. With the 121€ I won 2045€, this was with my real money. I want to emphasize once again it was with my real money because I saw this in the cashier and because I bet 121€ out of 200€! The cashier system stated that I have a real money credit of 2045€, I wanted to cash this out and even initiated the withdrawal.!

Now, I received an email stating that my entire real money winnings had been confiscated and I only received back the 200€ that I had deposited.!

It's an absolute outrage to show real money credit in the cashier system, then allow me to initiate a withdrawal, and then confiscate it, accusing me that it is bonus money.

There's no game history because this casino does not show any game history and it cannot be viewed.

I am asking the Casino to present all the details and deal with the open problem accordingly, thank you

Please help me dear casino guru team.

Thank you

Hallo liebes Team, ich bezahlte am Mittwoch einen (deposite bonus 50%) ein und tat dies mit einer anzahlung von 200€ und spielte diesen. Mit den 121€ gewann ich 2045€ dies war mit meinem echtgeld. ich betone nocheinmal es war mit meinem echtgeld weil ich dies in der Kasse sah und weil ich 121€ gewettet habe von 200€ ! In dem Kassen system stand das ich ein echtgeldguthaben von 2045€ habe diese wollte ich auszahlen und habe auch zur auszahlung gebracht.!

Nun bekam ich eine Email das mein gesammter Echtgeldgewinn beschlagnahmt wurden ist und ich erhielt 200€ zurück die ich eingezahlt habe.!

es ist eine absolute frechheit im Kassensystem echtgeldguthaben anzuzeigen und dann mich noch dieses zur auszahlung zu bringen und es dann noch zu beschlagnahmen und mir zu unterstellen das es sich um bonusgeld handelt.

Eine Gamehystorie gibt es nicht weil das in diesem casino keine Gamehystorie anzeigt und man diese nicht einsehen kann.

Ich bitte das Casino alles vorzulegen und sich mit dem offenen problem ausseinander zu setzen danke

Bitte helfen sie mir liebes casino guru team.

Danke

Dear thomash95,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

However, it's important to note that this isn't the first complaint we've received from you regarding a similar issue. In the past, you've been accused by casinos of colluding with other players and engaging in bonus abuse. Due to this pattern, we regret to inform you that we will not be proceeding with your current case.

Our comprehensive investigation revealed connections between you and other users on our platform. Additionally, supporting evidence from multiple casinos has consistently shown that your complaints were unjustified.

We kindly request that you refrain from submitting further complaints related to these issues in the future. Our decision is based not only on the evidence from your previous cases but also on our internal investigation.

While we are here to assist users who have been falsely accused by casinos and had their winnings unjustly confiscated, we do not believe your case falls under this category at this time.

We wish you the best of luck and strongly advise you to avoid any prohibited actions in casinos, as Casino.Guru will not be able to assist you further for the time being.

Best regards,

Petronela

Then they close the complaint if I have no right to information and am convicted without being heard.

Dann schließen sie die Beschwerde wenn ich keinen Recht auf eine Auskunft habe und verurteilt werde ohne angehört zu werden.

As you've requested the closure of your Casino.Guru account, and based on the aforementioned facts, I will proceed to reject your complaint at this time.

Thank you.