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Casino Rocket – Anmeldelse
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Betalingsmetoder
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  • Neteller
  • Skrill
  • PaysafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • INSTADEBIT
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Udbetalingsgrænser
 pr. måned
15.000 €
 pr. uge
5.000 €
 pr. dag
1.000 €
Hollycorn N.V.
Hollycorn N.V.
2020
> 100.000.000 kr.
  • Curaçao (Curaçao Gaming Control Board)
OversigtBonusser0Brugeranmeldelser34SikkerhedsindeksDebat86Betalingsmetoder32

Casino Rocket – Anmeldelse

Efter en tilbundsgående evaluering af Casino Rocket har vi givet det et højt sikkerhedsindeks. Det er ganske enkelt et fremragende casino at spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. Casino Rocket er relateret til nedenstående online casinoer, og det påvirker ratingen. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er Casino Rocket et stort online casino med både høj omsætning og masser af spillere. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vi har ikke registreret nogen relevante klager over casinoet.

Der er også flere urimelige bonusbetingelser, der kan give dig problemer, hvis du vælger at gøre brug af casinoets bonustilbud og kampagner. Vi anbefaler derfor, at du vælger et andet casino, hvor reglerne er mere fair, eller i det mindste sætter dig grundigt ind i casinoets vilkår og betingelser, inden du begynder at spille.

Ud fra oplysningerne i vores anmeldelse kan vi med god samvittighed konkludere, at Casino Rocket er et rigtig godt online casino. Du kan forvente god behandling og en fornøjelig oplevelse, hvis du vælger at spiller på det.

Bonusser

Bonus uden indbetaling:
Ikke tilgængelig
Indbetalingsbonus:
Ikke tilgængelig

Betalingsmetoder

Betalingsmetoder
Vis alle (32)
  • Neteller
  • Skrill
  • PaysafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • INSTADEBIT
  • Trustly Pay
Udbetalingsgrænser
 pr. måned
15.000 €
 pr. uge
5.000 €
 pr. dag
1.000 €

Spil

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Spillemaskiner
Roulette
Video poker
Blackjack
Ingen betting
Bingo
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Jackpotspil
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Crash-spil

Sprog

Website på Engelsk
Alle sprog (4)
Kundeservice på Engelsk
Alle sprog (4)
Live chat på Engelsk
Alle sprog (4)

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Screenshots af casinoet

casino_rocket_homepage_desktop
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Positive

  • Turneringer tilgængelige
  • Flere valutaer på en konto
  • Der findes forskellige ansvarlige spilmuligheder
  • Support via live chat 24/7
  • Indskud, spil og træk direkte i Bitcoin

Negative

  • Skrill- og Neteller-indskydere kan ikke kræve velkomstbonus
  • Ikke alle betalingsmetoder er tilgængelige i alle lande

Interessante fakta

  • Live chat support bruger funktionen til automatisk oversættelse til nogle sprog
  • Indbetalinger skal omsættes 3x, før der anmodes om en udbetaling
  • Lille internationalt kasino
  • Gennemsnitlig månedlig udbetalingsgrænse
Casinobonusser (0)

Bonusser på Casino Rocket

Se alle bonusser fra Casino Rocket, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling.

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Vi giver spillere indsigt i gambling.
Brugeranmeldelser (34)

Brugeranmeldelser af Casino Rocket

Her kan du dele dine oplevelser med Casino Rocket. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

Brugerfeedback:
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Ratet af 34 brugere

Meget positivPositivNeutralNegativMeget negativ

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Casino Guru
Vi giver spillere indsigt i gambling.
• 2 måneder siden
Jeg kan kun forestille mig, at jeg har indsendt alle dokumenterne 40 gange, men kontoen er stadig ikke certificeret, og derfor bliver pengene ikke udbetalt. Jeg spiller på et par casinoer. Men det her er svindel; nu tager advokaten sig af det. Licensen for Tyskland burde tilbagekaldes; advokaten har også anmeldt det til tilsynsmyndigheden. INDTÆB IKKE!!!!!!

Jeg vil offentliggøre denne støtte på alle Kamellen for at beskytte hver spiller.

Godmorgen

Tak for feedbacken, hvad kan jeg sige? Jeg har allerede prøvet at certificere kontoen igen. Jeg indsendte kreditkortet korrekt som anmodet, med den dækkede dechifrering og kontoudtoget, og det er blevet afvist igen i år indtil videre. Jeg modtog et certifikat fra Trade Republic, der bekræfter, at jeg er ejer og kontohaver af dette kreditkort, og at transaktionerne var blevet foretaget, og se og se, det blev afvist igen. Så kære team, hvad kan jeg sige? Det ser ud til, at det er umuligt at certificere min konto, hvis de afviser selverklæringen fra banken. Desuden er jeg flyttet. Jeg har også indsendt det relevante registreringsbevis for at ændre min adresse, selvom registreringsbeviset officielt blev afvist af et kontor. Så hvad skal jeg gøre? Det er umuligt at certificere kontoen, og jeg vil aldrig foretage en ny indbetaling, før denne konto er certificeret. Du er velkommen til at kontakte mig. I har mit navn.
  • Svindler nægter betaling
  • KONTO KAN IKKE CERTIFICERES. KORREKTE DOKUMENTER VIL BLIVE AFVIST.
  • BEDRAGE
  • PENGE VIL IKKE BLIVE UDBETALT
  • Jeg prøvede i 4 dage at bekræfte min konto, så jeg kunne modtage mine penge, men uden held.
  • Dokumenter accepteres ikke for at forhindre betaling
  • Spil er manipulerede. Jeg havde en mindre gevinst på 700 euro, som derefter simpelthen blev tabt fra bonusbeløbet. Det skete for mig flere gange.
  • Bør forbydes i Tyskland
Casino Rocket
Dear Dini0815,

Thank you very much for taking the time to share your feedback about our casino. Your opinion truly matters to us, as it helps us improve and provide a better experience.

My name is Nancy, and I am a Customer Experience Manager at Rocket Casino. I would like to address the concerns you have raised and clarify the situation.

Regarding the games, I want to emphasize that we only work with trusted providers, and all our games are fully fair. We can't influence or change the results. Since slot games have different RTP (Return to Player) levels, I would recommend exploring those with higher RTP for a potentially better experience.
If you would ever like to try new games, you are very welcome to contact us again so we can arrange it for you, and perhaps find a nice personal offer as a small gift from our side.

Thank you once again for your valuable feedback. I truly regret that your recent experience did not meet your expectations, but I sincerely hope we will have another chance to provide you with the excellent service and entertainment you deserve.

Warm regards,
Nancy
Customer Experience Manager
Rocket Casino

UPDATE:

I am happy to share some good news with you! After a thorough review and several discussions with our Verification Team, we have successfully rechecked your documents and completed the verification of your account.
I would also like to personally thank you for your feedback, as it helped us identify the issue, resolve it, and improve our process for the future. Your patience throughout this situation is truly appreciated.
I can now confirm that your account is fully verified, and I sincerely hope this will allow you to enjoy a smoother and more positive withdrawal experience.
If you have any further questions regarding verification, documents, or withdrawals, please do not hesitate to contact our Support Team - we are always happy to assist you.
• 3 måneder siden
Good customer service and i have had no withdrawel refused yet with a timely delivery of the funds
  • Have had no with drawel refused
  • Pretty fast payments
• 4 måneder siden
Jeg synes Casino Rocket er fantastisk. Supporten er meget venlig og svarer hurtigt. Der er mange bonustilbud. Der er også mange spiludbydere og betalingsmuligheder.
Hjemmesiden er meget overskuelig og nem at bruge, simpelthen fantastisk 👌🤩
Jeg vil helt sikkert anbefale casinoet 👍
  • Hurtig udbetaling med gode bonusser
Casino Rocket
Hi Simikra20,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• 1 år siden
Godt online casino efterfulgt af kompetent assistance, diskrete gevinster og hurtige betalinger
• 1 år siden
Bonusser i forhold til de indsatte beløb og andre kasinoer er meget lave..
Udbetalinger blev holdt tilbage i dagevis, og klimakset var bekræftelsen.
Jeg brugte en halv dag af min ferie på at gøre dette. Der var altid klager. Nogle gange manglede et hjørne i en formular. Nogle gange blev adressen (selv om den var tydeligt synlig på PA) og derefter de anvendte kreditkort kritiseret. De skulle signere kreditkort, der ikke engang var beregnet til underskrift (f.eks. fra DKB-banken). Jeg vil ikke lade mig narre. Min konto vil blive slettet.

Dit svar på min negative anmeldelse taler også meget..det ignoreres simpelthen..at alle nødvendige dokumenter såsom tysk identitetskort..kreditkort og pensionsattest var til stede..
Du burde være mere selvkritisk...sådan mister du mange spillere...for mig er det bare en stopper og forsinker taktik...
  • Gratis spins med små gevinster i forhold til indbetalingsbeløbet..Verifikation er et hækkeløb
Casino Rocket
Hi Herbertdra,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• 1 år siden
⛔RUDE STAFF
⛔ MISLEADING PROMOTIONS
⛔LONG PAYOUT TIMES

They expect the customer to know exchange rates from € ....then the chat agents belittle you for not knowing said rates.

  • The colour scheme
  • Misleading advertising on payouts
  • Only processing payouts weekdays AFTER A 24 HOURS WAITING PERIOD which restarts if you have to do something to verify
  • THEN YOU MUST WAIT 3-5 BUSINESS DAYS FOR THE MONEY
Casino Rocket
Hi chichi8888,

Thank you for taking the time to share your concerns and feedback with us.

The promotions we offer are usually sent in the currency set on your account. If this has not been the case with you, I would be more than happy to look into it so that we may have it corrected. I would need your email address linked to your account to do this for you.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this. As well as I can assure you that we do not have any fake games linked to our casino. Per our terms and conditions, the main currency measured is in Euros, and we apologize that you would need to adhere to the equivalent amount when dealing in your currency. With the constant fluctuations in the exchange rates, this is the best method that works for us.

We appreciate your understanding and if there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• 1 år siden
Awesome fun good games payouts mad af enjoy 😊 haven’t been member for that long but loving it 😻
  • Quick withdrawals
  • Good games
  • Not many bonuses if u don’t deposit
Casino Rocket
Hi
Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• 1 år siden
I deposited €400 and it wasn’t credited to my casino rocket account. Their investigation was flawed and concluded the money was a failed deposit on their end but I am down €400!! Which was taken and not deposited to my account. I provided proof of the deposits being successful from my bank account. Absolute scam of a casino I will be taking legal action against.
  • Bad customer service
  • Steals your money
  • Flawed investigation procedure
Casino Rocket
Good Day qqmgmvp5m5,

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• 1 år siden
i made a deposit in friday with bonus 50% for weekend.
The money was withdrawn from your Mifinity account but not added to the casino account.
I wrote a few questions by email and on their website. No response since Friday. i.e. 4 days.
No email support
no chat support.
who can play in this casino. without contact.
gurucasino owner you need to lower this ranking
i have Mifinity opinion , about transaction. but it doesn't help because the casino has no place for me
i made a depo friday today is wednesday. 5 days. and asked mifinity . they sent email with succes transaction to casino.
no one is interested in my problem at all.. rocket casino wrote to me that after a failed transaction the money will be returned to my account in 1-2 days. today is 5 days. biiig minnus
Casino Rocket
Good Day Kszysio,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

For us to investigate this matter thoroughly, please provide us with the proof of the deposit to [email protected]

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• 2 år siden
DO NOT PLAY HERE DO NOT DEPOSIT YOUR MONEY HERE.

2 WEEKS LATER STILL NO MONEY IN MY ACCOUNT, THEY REPORTED MY REVIEW TO TRUSTPILOT TO TRY TAKE IT DOWN.

DO NOT TRUST THIS CASINO.

SERIOUSLY DISHONEST CASINO BORDERING ON CRIMINAL.

Deposited money here using USDT didn't arrive in my account.

Continuously fobbed off by customer service awaiting review from "the relevant department".

Was told by customer service they don't know when it will arrive after I provided proof of deposit. I provided them with proof numerous times and after 22 hours I am still getting fobbed off.

Customer service very unhelpful and close to useless, clearly just there to make excuses for theft.

God knows if my deposit ever does clear how hard it will be to withdraw.

Hundreds of other casinos to play at without any issues do yourselves a favour and play elsewhere. It's not worth the hassle playing here.

Very disappointed overall.
Casino Rocket
Hello dannyking54,

We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the delay in your deposit reflected in your account. Our relevant department is actively investigating this matter, and we appreciate your patience during this process.

If you have encountered a deposit that did not go through, our dedicated team may request further verification for this deposit. Providing comprehensive information in response to their inquiry will greatly assist in expediting the resolution. If the requested information is insufficient, it may cause delays since we need detailed insights into why your deposit did not process successfully.

To help us assist you more effectively, could you please provide us with your full name and the email associated with your gaming account? This information will be crucial in ensuring a swift resolution to your issue. Please send your credentials here: [email protected]
We will thoroughly review your case.
We appreciate your understanding and cooperation. Rest assured, we are committed to resolving this issue for you as quickly as possible.

Sincerely, Casino Rocket
• 2 år siden
I can’t fault Rocketplay casino!
They have great bonuses & rewards.
I loveeee the games that they have on their website which are popular among other sites in Australia.
Customer support is awesome & don’t have to wait long for a response.
The Cashout time is pretty incredible also.
  • Love this site & definitely recommend it.
  • I don’t have anything negative to say.
Casino Rocket
Hi Shantorii96,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• 2 år siden
Casino Rocket has been a fun place to play at. Verification was fast, they offer weekly 50% reloads, which is a little small for what I usually deposit, but it's good to mix it up once and a while. Games are numerous and fair, (I have about 14k withdrawls vs 6k deposits). Staff are friendly and site is quick.
  • Good Selection of Fair Games
  • Site is quick and well laid out
  • Support are friendly
  • Weekly Reload
  • Payouts are a little on the slow side vs Industry Standard
  • No High Roller Reload Options
Casino Rocket
Hi ScottM,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• 2 år siden
They stall withdrawals - this was never an issue until recently - I have been using this casino for over a year now and have always had a great experience - now they withhold your winnings for 5 days before releasing the funds - they use terms like "it is now with the payment provider" but can’t provide a name "your funds should appear soon" but nothing then they will say "we have approved it is now waiting for approval from your bank - what?
Casino Rocket
Good Day Chaneltiaiti,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• 2 år siden
Igen ADDENDUM FOR IGEN UTROLIGT SVAR FRA DIG, siden jeg skrev at jeg så spillede de 50 € væk, hvad nytter det så i bakspejlet??? Jeg var desværre så dum at have spillet en masse penge væk med dig, du kan gøre det stadig ikke engang noget at vinde, jeg spillede Prakmatic Jocker Juwels der, men kun der for €1 ca. 250 € ikke engang én gang, ikke engang en række af 5, jeg har aldrig oplevet så dårlig en reaktion, selv i dårlige kasinoer generelt. Du Prakmatic og faktisk stort set alle udbydere, jeg er overrasket, fordi så meget negativt i alle evalueringsportaler, du eksisterer stadig, utroligt!!!

Tillæg, undskyld men dit svar, mhhhh, det er desværre ikke rigtigt for mig, for jeg spiller kun 0,10 eller 0,25 cent, men det er nu.....
Desværre indbetalte jeg igen og vandt lidt €50, da jeg kun betaler via Visa ville jeg have dette udbetalt derovre, for der kan man angiveligt få €20 udbetalt, 2 dage senere mail, jeg skulle foretage betalingen via Banktransfair, hvor sjovt, det er kun muligt fra en fortjeneste på 200€, utroligt, det kalder jeg at foregive falske fakta, selvfølgelig havde jeg intet andet valg end at miste det igen, tak for det og stadig Pragmatic er utroligt 90% ekstremt dårlig og dine gratis spins er også utrolige, ikke engang mere end 1 € fortjeneste. Nå, anmeldelserne taler meget.

Utrolig dårligt, tabte over 100€ på meget kort tid, spiller hovedsageligt Pragmatic, så dårligt der at det skader forretningen for Pragmatic, ja jeg havde allerede læst de meget dårlige anmeldelser her og troede jeg ville give dem en chance, det var dumt af mig, da du vinder nul der, er verifikation sandsynligvis ikke nødvendigt, hvad skal du betale for, lol selv de gratis spins der blev givet er meget dårlige, vind med 40 gratis spins bonus omkring 0,46 cent.
  • Lad os tænke nej
  • Spiludvalg godt men desværre uden godt overskud
  • Udbetalinger kun fra 200€ via bankoverførsel, selvom du kun har indbetalt via Visa, som angiveligt skal betales via Visa fra 20€, er dette ikke sandt.
  • Gevinster som gratis spins stinker
Casino Rocket
Good Day Shanty13,

We appreciate the feedback and we are so sorry to hear that you have not had the best experience with our casino.

I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session. As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

I understand your frustration with the payout process, and I'm sorry to hear about your experience. It's important to clarify that different payment methods may indeed have varying minimum cashout requirements.
To better assist you and investigate what happened, we would need some additional information. Could you please provide us with your account details or username? This way, we can look into your specific situation and see if there was any misunderstanding or miscommunication regarding the payout process.

Sincerely,
Casino Rocket
• 2 år siden
Udbetaling er kun problemer med det !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !


























  • Spil er fantastiske
  • Ved udbetaling er der kun problemer med at ville have dette, så er det ikke nok igen at ville have, at så altid at have den samme søm kan der ikke tages højde for
Casino Rocket
Good Day daniel020877,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket
• 2 år siden
A horrible experience. You need to stop gloryfying this online scammers! All is great when you're depositing your money a loosing it. Problems start when you win and wish to withdraw. They'll do everything they can to prevent this. From obstacles when verifying your documents, to refusing to accept the payment method. On top of it, if you somehow miraculously manage to withdraw, you'll be able to get max. €4000 (a month I guess). They are small potatoe scammers and that's what they aim for: small players who won't have the will to fight them. Don't give them your money, you won't stand a chance against those scums.
  • Nothing really
  • Total scam! Not a to get your winnings
Casino Rocket
Hello DanK,

Thank you for taking the time to share your concerns and feedback with us.

I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.

I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

I'd love to look into this for you. To do so, please provide your email address.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Sincerely,
Casino Rocket
• 2 år siden
I was using this casino because they said they offered no validation or I.D on withdrawals. After withdrawing 3 times without needing ID but the last time I tried for only $300 it was declined and wanted I.D validation all of sudden ..
They are false advertising.
  • False advertising.
Casino Rocket
Good Day Darknight19999,

Thank you for taking the time to tell us about your experience.

We're sorry to hear that you are having a hard time collecting your winnings.

Verification may be requested for a number of reasons. I would be happy to look into it for you if you would be so kind as to provide me with your email address.

As stated on our terms and conditions that you agreed to - The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.
You may view this by No.12 in our Terms and Conditions here - https://www.casinorocket.com/en/terms-and-conditions

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• 2 år siden
15 euro indbetalt med det samme i dag blev også debiteret med det samme! Desværre intet på casino kontoen og i transaktionslisten står der afvist hvorfor jeg ikke fik nogen penge tilbage og der er intet på casino kontoen hverken live chat eller support hjælper lort site !!!!! Jeg skrev til casinoet via e-mail, og der er intet svar, så det er nytteløst!!!!
Casino Rocket
Hello Seb22,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a while for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.


If you could kindly supply me with your email address, I would be more than happy to look into your account to find out what the issue could have been.

Please let us know if there's anything else we can help you with. You can contact us on [email protected] or you may contact our Live Chat thatis available 24/7.

Sincerely, Casino Rocket
• 2 år siden
Good day

I successfully registered at CasinoRocket on 7 March 2023. I also verified my account via e-mail. I successfully deposited 480 euros and finally won 1000 euros without a bonus. I then requested a payout of my balance in the amount of 1000 euros. I received a confirmation email. I then uploaded my passport, proof of address, bank statements, and the screenshot of the Paysafecard transaction in the requested format. On 8 March 2023 at 01.00 at night, I received a message that I had won a prize. I went to the casino's website to see what prize I had won. That's when I noticed that my account was blocked. I then sent four messages via email to support in the next 24 hours because I wanted to know why my account was blocked and if and when I would receive my 1000 EUro. The casino ignores my messages.

I think the casino's rating is too high for the following reasons:

- The casino advertises a 24/7 - live chat that does not exist.

- The casino does not respond to emails. This is particularly serious because you can only request a self-exclusion or a cool-off period via email to the support. Player protection is therefore not guaranteed at all if the casino ignores for days a request from a player who wants to have his account blocked because of gambling addiction.

- The account remains active as long as deposits are made. Shortly after a win, the account is blocked and communication with the player is cut off.

I demand an explanation from the casino:

- an explanation as to why my account was closed

- an explanation and apology why my messages went unanswered for so long. ¨

- the assurance that I will receive my 1000 EURO as soon as possible and without complications (no excuse that a bank supposedly still has to confirm something).

- the notification of how much my won prize was, which I could not see because my account was blocked.

I also demand an authentic apology and not a copy-paste message like "Please accept our apologies for the inconvenience! We'd like to investigate this case and get back to you with the best solution".
  • Kontoschliessung ohne Angabe von Gründen
  • unbeantwortete E-Mails an den Support
  • niedrige Auszahlungsquote
  • fehlender Spielerschutz, da diesbezügliche Anfragen ignoriert werden, weil der Support nie auf Nachrichten antwortet
  • kein live-chat
Casino Rocket
Hey Mister_Switzerland,

Thank you for taking the time to share your concerns and feedback with us.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

As for the recent issues you have come across with your account, I would like to take the opportunity to ask for your email address so that I can investigate on what happened to your account.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• 2 år siden
Det ry, som dette casino har, er ikke fortjent. Det er et middelmådigt casino med 0 kommunikation
Jeg forstår ikke, hvordan de gav dig 8 point i casinoguru
De svarer ikke på beskeder
De elendige slots
Udbuddet af spil er normalt og præmierne dårlige
JEG ANBEFALER DET IKKE. DE ER IKKE PÅLIDELIGE
Forhåbentlig forsvinder det, og andre kasinoer vil vokse, som fortjener det.
Jeg ville elske, at der var en regulator af disse kasinoer. Det er en skam
  • lidt kommunikation
Casino Rocket
Hello, benitezlucas
Thank you for the time to make feedback. We apologize for answering in English. We are sorry that you have had a negative experience with our site. Your feedback is extremely important and will be noted accordingly. We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this. With your concern, it would be a big favor for us, if you would provide us with a bit more information about the issue and all its related. Also, please send us your full name and email address for a detailed overlook of your case. Feel free to send it to this address: [email protected]
Looking forward to hearing from you. Sincerely, Casino Rocket
• 3 år siden
Jeg kan kun sige, at det er fantastisk at spille med bonussen, men når du skal vende den, er det en katastrofe, under bonussen får du gratis spins og store beløb, men når du er færdig, er der ingen gevinster. Jeg er bare nysgerrig efter noget, Guru vurderede kasinoet meget højt, jeg kan sige super højt. Spillere ved godt, at det er under nul. Jeg ved at casinoet lever fra os, at vi ikke kan fra casinoet, så jeg vil stille casinoet et spørgsmål, hvad tænker du når du ser at din trafik er faldet, mange spillere ser først på kommentarerne, anmeldelser online, og når de ser, at de er meget dårlige, indsætter sådanne spillere ikke penge. Enorme millioner af indtjening flyder ned i afløbet. Spilleren skal også have noget at nyde at spille og blive ved med at vende tilbage til dette casino. Grådighed er en sygdom, og den er tydelig i mange kaxinoer, der er lukkede på grund af det. Fordi én god kommentar ud af 1000 ved, hvem der har skrevet den. Og skriv venligst ikke som alle andre, du er uheldig, heldet har intet her, jeg ønsker dig en god forretning
Casino Rocket
Hello rile15,

Thank you for your feedback.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Please keep in mind that our game providers use an industry-standard random number generator to make sure the games available here always produce fair and random results.

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket
• 3 år siden
I suggested Never paid to this website CASINO ROCKET. I paid also received the bonus but could not use any fund all to play any games. And there is no withdrawal, what about is you won the fund? emailed to Warren, helpless cust support. Have to repeat few time. ended up no refund and withdrawal. Sound like cheating!
Casino Rocket
Hello MChe,

Please take our apologies for the inconvenience!

We'd like to investigate this case and get back to you with the best solution.
Would you please be able to provide us with the email address you used for your account?

Please don't hesitate to contact us here - [email protected]

Sincerely, Casino Rocket
• 3 år siden
Opened an account, made deposits & got the bonuses. Found out I can’t make withdrawals until wagering the amount given in bonuses & that my money was "locked by bonuses". I canceled all bonuses & forfeited the bonus amounts so I could just withdraw my original amount deposited but it keeps getting rejected saying I have to wager the amount that I forfeited. I’ve contacted chat but they refuse to do anything about it. My only recourse is getting my bank to reverse the deposits so I can get my money back.
  • Shady practices
  • Unhelpful customer service
Casino Rocket
Hello dmking26

Thank you for your feedback!
We're sorry to hear you had a negative experience.

In general, when you make a deposit, you must wager it three times, as specified in our rules, which can be found here under the Anti-Fraud Policy: https://www.casinorocket.com/en/terms-and-conditions

Furthermore, you must wager it 45 times for bonuses added to your account before withdrawing the funds. You can find more information about that here: https://www.casinorocket.com/en/bonus-terms

We are passionate about what we do and want to make sure that we always provide an amazing experience for our players.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• 3 år siden
Worst casino ever I ask them to close my account as I have gbling problem but they didn't and I lost so much money ,, wen I complaint few times then they close my account and I lost so much money this type of casino should be close in business
  • Worst casino don't ever play here live chat is worst
Casino Rocket
Hello sunnykuk81,

Thank you for taking the time to share your feedback.

We apologize that your query was not handled appropriately.
We want to look into the events around this query.
Please provide us with your full name and email address, exactly as they appear on your account, so that we can look into this.
You may send us an email at [email protected].

Sincerely, Casino Rocket Management
• 3 år siden
CASINO ROCKET STALLS PAYOUT FOR MORE THAN 5 DAYS.

Did my 1st deposit and managed to cash out 800 EUR via bank transfer (service provider: INPAY).
Cashout no. #730643

The withdrawal is in the status "PENDING" for more than 120 hours (5 full days!) now.
It's the same as in the review below mine from my fellow German. Casino Rocket falsely tells me that the payment has to be approved by MY (!) bank. Everyone who knows just a little bit about banking can tell you that this is a ridiculous statement used to stall payouts, even tiny ones of 800 EUR. Tells you a lot about this establishment.

I played at dozens of (Hollycorn N.V. / Dama N.V.) Casinos who also use INPAY as their payment provider. Payouts are always credited to my bank account within a couple of hours (!) during bank working days.

Casino Rocket stalls payouts for days and lies to you. AVOID THIS CASINO AT ALL COST. They are not the same standard as the other very good Hollycorn N.V. casinos.
  • Good game selection, good layout
  • Withdrawals take too long
  • Stall withdrawal for more than 5 days
  • Live Chat lies to you and is unhelpful
  • Not as good as other Hollycorn NV casinos
  • Avoid at all cost!
Casino Rocket
Hello Rattekruemel,

Thank you for taking the time to let us know about your situation.

We're sorry to hear you're having trouble withdrawing your money.

Above all, we would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you please be able to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• 3 år siden
Har haft 2 åbne hævninger i flere dage nu, som ikke er blevet bekræftet. Ifølge flere kontakter med support skal min bank også bekræfte dette, hvilket er en falsk erklæring (har allerede kontaktet banken, intet skal bekræftes). Hvis udbetalingerne ikke bekræftes hurtigst muligt, vil jeg kontakte licenskommissionen.
  • spilvalg
  • Støt dårlige/forkerte udsagn
  • Få betalingsmetoder
  • Lange tilbagetrækningstider
Casino Rocket
Hello joadn,

Thank you for sharing your feedback with us.
We're sorry to hear you're having trouble withdrawing your money.

We would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you be so kind to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• 3 år siden
I had been so happy with this establishment I even referred many of my loyal followers who depend on my advice for whst websites to use I really was high on this company the first time I made a small withdrawal it was paid the next day since then I have never had the chance to withdraw until just the other day I tried to eithdraw to $400 and it was cancelled on their end stating I had to jump through so many different hoops requested all kinds of verification documents these documents were unavailable to be provided due to myself closing One of my bank accounts not using another one of the credit cards not having certain information on others the information I did have I was happy to provide I wrote to them 3 to 4 different times they never responded not once I tried to re-re-withdraw my funds it was cancelled again I finally started playing high thinking that if I win considerable amount then It would be worthwhile to spend all of this additional time and effort to get the required information although some of it was simply not possible they never reply to me I wanted to contact my local member of Parliament however I am going to contact the gaming commission of Curaçao they are to be made aware of practises whereas they allow you to lose any amount you wish however the moment you request a withdrawal the second time they denied that being because the first one was approved without any troubles that made me give them a favourable review to all of my affiliates who I refer their very unsavoury business tactics especially for them not to get back to me overall I got beat for a withdrawal $500 that they did not allow I am going to delete my account and refuse to use them again due to nobody caring about my situation none of the team support members got back to me and they simply didn’t care this way I felt I also have advised all of my affiliates to no longer associate myself with that establishment in a good frame of reference
  • Non payout
Casino Rocket
Hello woodbine777,

Thank you for taking the time to write us.

First and foremost, we'd want to express our gratitude for sending your followers to our casino.

We're sorry to hear that your recent withdrawal was unsuccessful.

Please be aware that the verification procedure might take some time. One typical reason for the delay is when a document is unclear or if a document that was originally requested or expected from you is missing.

Furthermore, as a license holder obligation, all payment methods utilized should be confirmed.

I understand that one of your bank accounts is already closed. In cases like that, our payments team would ask for a letter of confirmation from your bank.

I would also like to take this opportunity to apologize for not getting any feedback or assistance from our support team.

If you could kindly supply me with your email address, I would be more than happy to look into what caused this delay.

Sincerely, Casino Rocket
• 3 år siden
I love casino Rocket! My VIP manager Skye, is an absolute sweetheart, really cares about her customers and it shows! ❤️ Keep up
The phenomenal job!
  • Fast verification
  • Game selection
  • Loyalty program
  • Nothing! At all!
  • Nothing is negative!
  • Really, nothing at all is negative!
• 3 år siden
Den 01/01/2022 indbetalte jeg 20 € via "Sofort". Pengene blev straks trukket fra min konto, men efter 4 dage var de stadig ikke synlige på min spillerkonto.
Selv leveringen af skærmbilleder på dagen for indbetalingen ændrer ikke på det faktum, at livechatten blot skriver dig efter 4 dage, at alt er under kontrol, og du bør vente. I mine øjne er dette den allersidste.
Hvorfor bruger operatørerne "instant-logoet"?
  • Godt udvalg af spil
  • Uvenlig støtte
  • Indskud krediteres først efter dage
Casino Rocket
Hello Emailschmaeck!
We are very sorry for the unpleasant experience with our casino.
Would you please be able to provide us with the email address that was used for the account? This way we can investigate this case and provide you with the best solution :)
Looking forward to your reply!

Casino Rocket
[email protected]
• 4 år siden
Worst experience ever trying to withdraw winnings.Over 4 weeks now and even after loads of proof and verifications still haven’t been able to get money out.I/d theft with all the documents sent to verify accounts is a possibility.Don’t bother if a Australian player!!🤬🤬
  • Nothing good to say
  • Withdrawal process is a joke!
Casino Rocket
Hello Bibop,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues your are facing. With that we will be able to reach the Casino Teams required to assist us sorting everything out.

Warm Regards,

CasinoRocket Affiliates Support


Sikkerhedsindeks

Hvordan har Casino Rocket opnået sit sikkerhedsindeks?

Tag et kig på de faktorer, vi tager i betragtning, når vi beregner sikkerhedsindekset for Casino Rocket. Sikkerhedsindekset er den primære parameter, vi bruger til at beskrive troværdigheden, fairnessen og kvaliteten på alle online casinoerne i vores database.

Sikkerhedsindeks:Højt8.9/10
Mellemstort casino, baseret på vores research og estimater
Vi betragter casinoets vilkår og betingelser som en smule unfair
Ikke fundet på relevante blacklister over casinoer
Ingen eller særdeles lav værdi af tilbageholdte gevinster i klagesager set i forhold til casinoets størrelse
Vi har også taget hensyn til en række andre faktorer, der har en neutral indflydelse på casinoets sikkerhedsindeks
Casinoets sikkerhedsindeks er beregnet ud fra vores research og data indsamlet af vores anmelderteam. Læs mere om, hvordan vi udarbejder vores casinoanmeldelser

Har casinoet opført sig unfair over for dig?

Indsend en klage

Unfair vilkår og betingelser

  • Opdagelse af nogle væddemålsteknikker, mens du spiller bonusser, kan resultere i konfiskerede gevinster
    T&C kopieret fra casinoets website (på Engelsk):
    Læs mere
  • Spil med lav risiko kan føre til, at gevinster bliver konfiskeret
    T&C kopieret fra casinoets website (på Engelsk):
    Hvorfor vi anser den fremhævede del af reglen for at være unfair
    Læs mere

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Betalingsmetoder

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