Undgå dette casino for enhver pris.
Jeg tilmeldte mig Wildfortune for noget tid siden og spillede af og til, men betydelige sejre undgik mig, indtil for nylig...
Jeg opnåede en betydelig gevinst med kasinoet; dog havde jeg desværre ikke gennemført bekræftelsesprocessen, før jeg besluttede at hæve mine gevinster. Dette førte til, at de løbende rejste barrierer og forlængede verifikationsprocessen i 8 dage, hvilket jeg formoder var et trick i håbet om, at jeg ville blive irriteret og gå væk. De opnåede dette gennem en irriterende kedelig 'gennemgang'-proces. Jeg ville indsende dokumenter og derefter engagere mig i livechat for at anmode om deres gennemgang, kun for at blive mødt med standardsvaret, "vores KYC-team vil gennemgå dine dokumenter inden for de næste 24 timer". Efter at holdet havde gennemgået et dokument, ville de afvise det UDEN at give specifikke grunde, blot med henvisning til de generiske krav, der er anført på deres hjemmeside. Jeg ville så gentage processen: upload dokumentet, vent yderligere 24 timer, for så at få det afvist igen. Til sidst blev jeg verificeret, men dette førte kun til yderligere frustration på grund af deres bedrageriske og ineffektive proces, da jeg forsøgte at fuldføre mine udbetalingsanmodninger. Og det bliver værre – tilbagetrækningsgennemgangsteamet arbejder heller ikke i weekenden...
Deres udbetalingsside kan prale af "Øjeblikkelig, gebyr 0,00 Au$, Min 15 Au$, Max 6000 Au$" under sektionen, hvor du indtaster dit udbetalingsbeløb. Alligevel tog det mig yderligere 5 dage og flere afvisninger til endelig at forstå, at maksimumsbeløbet pr. anmodning faktisk var $1500. Desuden troede jeg, at jeg ville stille to anmodninger på $1500 i kø, idet jeg forstod, at de sandsynligvis pålægger en grænse på én anmodning om dagen, og håbede, at mindst den ene ville blive godkendt, mens den anden forblev afventende i 48 timer. Men i et praktisk twist for dem besluttede de at annullere begge anmodninger.
Dette ridser blot i overfladen af, hvor tvivlsom Wildfortune er; det var et absolut mareridt. For at forværre sagen spillede jeg nok til at opnå VIP-medlemsstatus, før jeg forsøgte at blive bekræftet og trække mig. Dette skaffede mig en 'account manager', som absolut ingen hjælp til at fremskynde processen. Faktisk var deres råd intet andet end tomme løfter som "kontakt mig, når du indsender en anmodning om tilbagetrækning, og jeg kan sikre, at holdet ser på det inden for 1 time" - komplet nonsens.
TILMELD DET IKKE PÅ DETTE CASINO.
Steer clear of this casino at all costs.
I registered with Wildfortune some time ago and occasionally played, but substantial wins eluded me, until recently...
I did score a significant win with the casino; however, regrettably, I hadn't completed the verification process until I decided to withdraw my winnings. This led to them continuously erecting barriers and prolonging the verification process for 8 days, which I suspect was a ploy in the hope that I would become exasperated and walk away. They achieved this through an exasperatingly tedious 'review' process. I would submit documents, then engage with live chat to request their review, only to be met with the standard response, 'our KYC team will review your documents within the next 24 hours'. After the team reviewed a document, they would reject it WITHOUT giving specific reasons, merely citing the generic requirements listed on their website. I would then repeat the process: upload the document, wait another 24 hours, only to have it rejected again. Eventually, I was verified, but this only led to further frustration due to their deceitful and inefficient process when I tried to complete my withdrawal requests. And it gets worse – the withdrawal review team doesn't operate on weekends either...
Their withdrawal page boasts "Instant, Fee 0.00 Au$, Min 15 Au$, Max 6000 Au$" under the section where you input your withdrawal amount. Yet, it took me an additional 5 days and multiple rejections to finally grasp that the maximum per request was actually $1500. Moreover, I thought I'd queue up two requests of $1500, understanding they likely impose a limit of one request per day, and hoping that at least one would get approved while the other remained pending for 48 hours. But, in a convenient twist for them, they decided to cancel both requests.
This is merely scratching the surface of how dubious Wildfortune is; it was an absolute nightmare. To compound matters, I played enough to attain VIP member status before attempting to get verified and withdraw. This earned me an 'account manager' who provided absolutely no help in expediting the process. In fact, their advice was nothing but empty promises like, 'contact me when you submit a withdrawal request and I can ensure the team looks at it within 1 hour' – complete nonsense.
DO NOT REGISTER WITH THIS CASINO.
