AmunRa Casino – generel debat (side 4)

Hej, da jeg klikkede på linket for at indgive en klage til amunra casino

Det skete, at jeg ikke kunne skrive i klummen, hvor jeg ville beskrive min situation, da jeg skrev, begyndte bogstaverne at forsvinde, så jeg ved ikke, hvad der foregår. Kan du hjælpe mig med hvorfor det sker.

Hej på linket til klagetråden slettes ordene med det samme, så jeg kan ikke beskrive min situation.

Jeg ved ikke, hvorfor det ikke virker

Er der nogen der har erfaring med stim.

Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on. 

Hej, jeg bliver smidt ud af amunra casino, fordi ved at spørge i live chat, på hvilket tidspunkt min tilbagetrækning blev erklæret, at jeg var afhængig af gambling, og i dette tilfælde fortalte de mig, at jeg ville have mistet mine gevinster, og de smed mig ud. Nu siger jeg, at jeg har spillet hele min løn, jeg håbede på € 500-gevinsten, som jeg tjente med mine egne penge og ikke med bonusser, hvad kan jeg gøre for at få min udbetaling tilbage? Jeg afventer din hjælp.

Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino. 

If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.

You can find the link here. ⬅️

Are you in ? 

Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.

I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.

May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔

I am just trying to better understand the situation, you know.

I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.

I bet Romi was interested in whether the casino explained the purpose to you. Did they?

No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.

As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷‍♀️

Unfortunately, we need to wait a bit longer to learn how this situation will unfold.

I will surely keep my fingers crossed for the promptest resolution of it.🤞

Jeg har forsøgt at trække mig tilbage fra "AmunRa" Casino i flere dage, og det bliver bare ved med at sige "afventer"... Jeg har igen og igen forsøgt at annullere udbetalingen og prøve igen. Det næste er, at jeg vil hæve til Mastercard, men når jeg vælger det, står der Visa ud for beløbet. Jeg er klar over, at det ikke vil virke, og det er derfor, jeg skriver her for at se, om nogen kan hjælpe mig. Jeg har skærmbilleder og e-mails af alt.

Hi, first of all I would say that it is not the best thing to cancel withdrawals all the time because it extends the length of time you should get the money.

However, when was the last time you made a withdrawal? Are you withdrawing using the same method you used to deposit? Did you ask the casino why your withdrawal was still pending and how long you are waiting? Sometimes you have to be a bit patient until the withdrawal is approved if it was, for example, the first one or if the casino asks for some documents for verification. None of this was necessary? 

Please let me know. 

Jeg ventede i ~7/8 hverdage og fik ingen svar fra live chat support om indsendelse af dokumenter eller andre instruktioner - der står bare "afventer". Det er min første transaktion, så jeg er overrasket over, at de ikke har bedt om nogen dokumenter endnu. Vedrørende indbetalings/hævesystemet: Jeg bruger det samme kort, men når jeg klikker på hæv via Mastercard står der altid Visa ud for hævebeløbet...? Tak for svaret, jeg venter og vender så tilbage til dig 👌🏽

Thank you for your reply, it is clear to me that the casino is not communicating with you yet, which would not be pleasant for me either. We give casinos 14 days to sort out everything that is necessary to withdraw and if they ignore you and you don't have the money by then, then we would try to help you if you opened a complaint with us. But by all means don't cancel the withdrawal you have now because the time I mentioned is counted from the time you make it. If you haven't heard anything new and still see it as pending and the casino hasn't responded, feel free to get in touch again. If you don't need the documents and you don't have to go through the verification process, that's fine, casinos don't always do it the first time you make a withdrawal and you can go through the process later. 

I would also recommend not to gamble with your money and wait until everything is sorted out. 

Think you can handle it?

Mange tak. Jeg har ikke modtaget noget endnu, men jeg vil indsende dokumenterne alligevel.

Tak, siden annullerede af sig selv min tilbagetrækning fra 11/14, og jeg får stadig ingen svar... dokumenter er stadig ikke nødvendige.

In that case, I would have already thought about filing a complaint because it doesn't seem completely normal to me that they wouldn't give you any answer. I don't need the documents so that's fine on your part too. I don't know why that is and it would be best to find out from the casino. If nothing happens in the next few days, let me know and we'll try to help. 🙂

Tak, jeg vil indgive en klage og give dig besked, hvis de kontakter dig 🙂 Tak for hjælpen

You're welcome, I'll keep my fingers crossed that everything will be resolved in the end.🤞