3 år siden
From my experience, that is not the case. The casino uses the KYC procedure as an excuse to stall/not pay out money. Please note that this casino has same management as Wallacebet.
Bets Amigo Casino – generel debat (side 2)
3 år siden
Casino reagerer slet ikke på min klage, jeg har sendt/mindet dem om min klage og mine krav 4 gange og har ikke modtaget svar. Casino samarbejder slet ikke
Automatisk oversættelse:
3 år siden
Kasinoet lukkede ikke min konto, selvom jeg bad om dette, på trods af mit spilleproblem.
Automatisk oversættelse:
3 år siden
Hvor mange penge brugte du på denne ting? Jeg er ked af, at det også gik så dårligt for dig.
Automatisk oversættelse:
3 år siden
et ganske pænt beløb, da jeg til sidst bad om at lukke spilkontoen, stod jeg tilbage med en rask 700e, som kasinoet nægter at betale mig tilbage og ikke reagerer på klagen
Automatisk oversættelse:
3 år siden
Kasinoet lukkede ikke min konto, selvom jeg bad om dette, på trods af mit spilleproblem.
Automatisk oversættelse:
3 år siden
Hello there,
based on your complaint, Kristina is missing an answer:
"Could you please clarify when exactly you informed (not indicated) the casino about your gambling problem for the first time?"
May I know whether you mentioned the gambling addiction, issues at all? I know it may sound silly, but this is important. Kindly answer your complaint - here.
3 år siden
I have replied "I emailed them about my fear of losing my balance away and account closure email 23.12 2:03 am (finnish time)." This was the first time I asked account to be closed and indicated about my gambling problem with fesrs of losing my balance as I asked them to limit my account (cant do it on their site to put wager limits etc) they didnt put these on.
3 år siden
This is exactly what you should mention in the complaint. Please, do so by clicking this link.
Thank you on behalf of the complaint team.
3 år siden
Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
3 år siden
Hello. I’m waiting now for two days on the Vertification proces by BetsAmigo. Wanna make a withdrawl of €1.400. Did u think I get my money? 🙂
3 år siden
I was also worried when I made a withdrawal, it lasted about 7 days, but the withdrawal limit is 1000 per day
But remeber i made big presure to get my money i send a lots email to this site
3 år siden
Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
3 år siden
But you get ur money? Total balance?
3 år siden
i get one time 1000 and i play diference be happy if you get 1000
3 år siden
Hello guys!
just waiting two days now on a Vertification proces. Is this normal by this casino and can someone help to fastup the proces? (I’m Netherlands) and have a balance of €1.400. Read something that they close accounts from the Netherlands… so scary that I never receive my money… please help.
thanks!
3 år siden
Hello,
no one can speed up the process for you, I'm afraid. Especially no one outside the casino. Just make sure that you provided all documents exactly the way the casino asked you to do so. This is usually the easiest way to pass the verification.
Sadly, you picked up a casino with a very bad reputation, so I hope you will be successful no matter the review.
Please pay attention to the score every time you consider playing in a new casino, to avoid future troubles:
https://casino.guru/bets-amigo-casino-review#tab=js-tab-reputation
3 år siden
I know. But they need to pay my balance right? No matter that I’m Netherlands.
3 år siden
The casino makes up all kinds of excuses not to verify. They told me the address on my proof of address was different from the one in my profile. It was Not. It was written in Swedish because Finland is a bilingual country and my mother tongue is Swedish and therefore all my official letters are addressed in that language. I tried providing a Finnish language proof of address but it was ’Not official enough’ even though it was from a bank. This explanation was BS according to them and they closed my account for lying about personal details and confiscated 1900 euros. This casino should be blacklisted.
3 år siden
Do you have your money already?
3 år siden
Do you have your money already?
3 år siden
what kind of message u send them by mail? I want to use the same ‘pressure’ to get my money 🙂
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