Min erfaring her er meget blandet, for det meste læner mig op ad det negative.
Jeg har foretaget et stort antal indskud på RoySpins. Det er desværre umuligt at sige, hvor mange, og hvor store mine akkumulerede tab er, da transaktionskalenderen på hjemmesiden altid er tom og ikke virker. Jeg synes, det er ret lyssky, at du ikke er i stand til at se dine samlede tab, gevinster, indskud, udbetalinger osv.
Da han blev bedt om at videresende disse oplysninger til mig, fortalte kundesupportagenten mig, at de ikke er i stand til at give mig disse oplysninger. De fortsatte videre med at fortælle mig, hvor jeg selv kunne hente dette, men som jeg tidligere har nævnt, virker kalenderen på hjemmesiden ikke det mindste. (De fortalte mig det grundlæggende 'ryd din cache, prøv en anden enhed osv. bullcrap, men det gør åbenbart ikke noget, da problemet er på deres side - dette er også blevet nævnt af andre mennesker på foraene) Også; kundesupporten vil ikke videregive dig meget information. De vil ikke fortælle dig VIP-afdelingens e-mailadresse, de ved ikke, hvor meget cashback du får (da det automatisk beregnes af systemet - super mistænkeligt), osv. Her formidles information ikke det mindste.
Manglen på en fungerende transaktionslog er kun en af manglerne ved grænsefladen; især hvis jeg vinder (meget sjældent, men det sker), bliver jeg konstant smidt ud. Særligt et øjeblik fandt jeg meget lyssky var, da jeg konstant blev smidt ud af spil og hjemmesiden og fortalte, at jeg brugte en forkert adgangskode (hvor jeg bestemt ikke var det).
Den finske oversættelse er virkelig dårlig, og siden ville nok være bedre stillet uden den.
RTP'en har en tendens til at være ret dårlig; hvis du formår at vinde, sørger slots for at suge dig tørre hurtigere, end du nogensinde kunne forestille dig. Deres forklaringer af RNG virker som en forgæves indsats for at skjule, at noget er meget galt her; Jeg har aldrig oplevet sådan uheld i noget casino, jeg har spillet på. Jeg vil gerne understrege, hvor meget rådvild jeg er her, men det kan jeg desværre ikke af førnævnte årsager.
Jeg har modtaget et par loyalitetsbonusser, men de faldt meget, meget hurtigt.
Det de har her er et moderat udvalg af spil - desværre mangler de så klassiske udbydere som for eksempel GAMOMAT. De har dine standard PlaynGo og Pragmatic spil, med et ret standard udvalg af live spil. Intet af her, undtagen sandsynligvis RTP, som jeg føler mig meget usikker på.
De har trods alt licens på Curacao, og folk ved, at dette ikke er den licens, man kan stole på. Curacao-licenser har en tendens til at være meget uregulerede, og jeg ville i alle tilfælde vælge den bedre, mere elskede MGA, der håndhæver strenge regler. Selv en estisk licens er mere troværdig.
Som nogen også nævnte i en anmeldelse, er cashback til grin. Jeg havde mindst 900 euro i tab en bestemt uge og modtog 25 euro som cashback. Hvor latterligt er det? Jeg kan ikke vente, hvor storslået en cashback de vil lave op for mine ugentlige tab på næsten 2000 euro. (De 25 euro gik i bund på et par minutter, med gratis spins-funktioner, der giver kæmpe gevinster på 2x, som det er normen på RoySpins)
Med hensyn til cashback - der er ingen reel gennemsigtighed. De kan give dig et hvilket som helst beløb, da kundesupport fortæller dig, at det 'beregnes automatisk', og nægter at fortælle dig hvordan. Ligesom med dette er der heller ikke reel gennemsigtighed med noget andet. Det er bare ret lyssky.
Til deres ære er KYC meget godt klaret med en teknik, som jeg håber at blive industristandard. De bruger et automatiseret system, der hurtigt tjekker dine dokumenter næsten øjeblikkeligt, når du registrerer dig. Efter kontrollen er du klar til at gå. For dette har jeg stor ros.
Deres udbetalinger er generelt hurtige og uden besvær, dog med manglen på ordentlige ansvarlige spilmuligheder (du kan selv udelukke i maksimalt 7 dage, men det er det - ingen tabsgrænser eller noget lignende), det faktum, at du kan starte kun én tilbagetrækning om dagen er meget rovdyr.
Jeg har ofte stødt på problemer med indlån; enten at skulle vente eller hjemmesiden dirigerer mig til den forkerte betalingsmetode.
Jeg kan virkelig ikke anbefale denne, på trods af de problemfrie udbetalinger.
Det hele virker ret rovdyr; manglen på ansvarlige spilmuligheder parret med det faktum, at der kun kan startes én udbetaling om dagen, gør det til et af de mest usikre kasinoer, jeg har været vidne til.
Jeg kan heller ikke vente, hvordan de forsøger at skadekontrol alt, hvad jeg har sagt i et svar under min anmeldelse.
Sandsynligvis sikkert at styre uden om denne.
My experience here is a very mixed one, mostly leaning on the negative.
I have made a large number of deposits on RoySpins. Unfortunately it is impossible to tell you how many, and how big my accumulated losses are, as the transaction calendar on the website is always empty and does not work. I find it quite shady that you are not able to view your total losses, wins, deposits, withdrawals et cetera.
When asked to relay this information to me, the customer support agent told me they are not able to give me this information. They further went on to tell me where to fetch this myself, but as I earlier mentioned, the calendar on the website does not work to the slightest. (They told me the basic 'clear your cache, try another device etc bullcrap, but that obviously does nothing, as the problem is on their side - this has been mentioned by other people on the forums as well) Also; the customer support won't relay you much information. They won't tell you the email address of the VIP department, they do not know how much cashback you are getting (as it is automatically calculated by the system - super suspicious), etc. Information is not conveyed here in the slightest.
The lack of a working transaction log is but one of the deficiencies of the interface; especially if I am winning (very rare, but happens), I get constantly kicked out. One moment in particular I found very shady was when I was constantly getting kicked out of games and the website and told I was using a wrong password (when I definitely was not).
The Finnish translation is really bad, and the site would probably be better off without it.
The RTP tends to be pretty poor; if you manage to win, the slots make sure to suck you dry faster than you could ever imagine. Their explanations of RNG seem like a futile effort to hide that something is very off here; I have never experienced quite such bad luck in any casino I have played at. I would like to highlight how much at a loss I am here but sadly can not, due to aforementioned reasons.
I have received a few loyalty bonuses but they went down to drain very, very quickly.
What they have here is a moderate selection of games - unfortunately they lack such classic providers as for example GAMOMAT. They do have your standard PlaynGo and Pragmatic games, with a fairly standard selection of live games. Nothing off here, except probably the RTP, which I feel very iffy about.
They are, after all, licensed in Curacao, and people know this is not the license to be trusted. Curacao licenses tend to be very unregulated, and I would in all cases opt for the better, more liked MGA, that enforces strict rules. Even an Estonian license is more trustworthy.
As someone mentioned in a review as well, the cashback is laughable. I had at least 900 euros in losses a certain week and received 25 euros as a cashback. How ridiculous is that? I can not wait how grandiose a cashback they are going to cook up for my weekly losses of almost 2000 euros. (The 25 euros went down the drain in a couple of minutes, with free spins features giving whopping winnings of 2x, as is the norm on RoySpins)
Regarding the cashback - there is no real transparency. They can give you whatever amount, as customer support tells you it is 'calculated automatically', and refuses to tell you how. As with this, there is no real transparency with anything else either. It is just quite shady.
To their credit, the KYC is very well done with a technique I would hope to become industry standard. They use an automated system that quick checks your documents almost instantly when you register. After the check up you are good to go. For this, I have high praise.
Their withdrawals are generally quick and free of hassle, however, with the lack of proper responsible gaming options (you can self exclude for a maximum of 7 days but that's it - no loss limits or anything of the like), the fact you can initiate only one withdrawal a day is very predatory.
I have often encountered problems with deposits; either having to wait or the website directing me to the wrong payment method.
I really can not recommend this one, despite the hassle-free withdrawals.
All of it seems quite predatory; the lack of responsible gaming options paired with the fact that only one withdrawal can be initiated per day make it one of the unsafest casinos I have witnessed.
I also can not wait how they are trying to damage control everything I have said in an answer below my review.
Probably safe to steer clear of this one.
