Godbunny Casino – generel debat (side 3)

The complaint is not over yet so let's wait for its full resolution. Whether or not the casino will pay you is not yet certain. I just wanted to say that we don't have to jump to conclusions.

Klagen er blevet lukket, og jeg forventer en hård straf på kasinoets vurdering uanset CEG's beslutning for den konstaterede svigagtige adfærd.

At beskylde en spiller for dobbeltkontosvindel og konfiskering af indskud og gevinster, når jeg aldrig har spillet en Euro på dette casino før, er modbydeligt og umoralsk.

Min advokat opsporede ejeren af kasinoet, som ironisk nok også tilfældigvis er advokat.

Without a decision by the regulator, the casino will not be penalized for the time being. If you come up with a result that will be positive for you, obviously then it will happen. If it wasn't up to the regulator and we were of the opinion that the casino was at fault, which according to Jozef's response I think it might be, then it would be penalized if the complaint was closed. 

So that's the way it's going to go for now and we'll have to wait and see what you find out.

Myndigheden har endnu ikke truffet en endelig afgørelse. I mellemtiden, som jeg forestillede mig, har kasinoet mistet sin CEG-licens

Skal han i teorien stadig svare på klagen, eller kan de ikke længere gribe ind, da han ikke længere er reguleret af dem?

I asked Jozef who dealt with your complaint. It's a complicated situation but I would say the procedure could be as follows. Since according to the complaint the CEG has already given a decision and they are inclined to say that the casino did not provide enough information, I would try to wait for a final decision if there is one. If you don't have a clear opinion yet, I would try to communicate with them, but from what you wrote, I have a feeling that the position has already been taken. If nothing happens and no one responds to you, then get back to us and we will reopen the complaint and deal with it with the understanding that we are also on your side and the complaint will be dealt with accordingly. 

Can it be? 

Jeg venter til slutningen af denne uge, og hvis jeg ikke får et svar fra CEG, giver jeg dig besked (de har ikke svaret i 20 dage).

Jeg ville undgå sagsanlæg, fordi det tager længere tid, selvom jeg i så fald også ville få erstatning for moralsk skade.

Jeg har i hvert fald allerede taget skridt til det også. Min advokat vil snart sende en meddelelse til casinoejeren, som ironisk nok også er advokat tilsyneladende (KP)

Faktum er, at denne dag i dag begår dette casino svindel.

So I'm curious what will come out of the whole situation in the end. I can see that you don't leave anything to chance, but we'll wait for some time to see if you get an answer or not. 

CEG fortsætter med at ikke overveje beslutningen. Der er gået tre uger nu, at den ikke har svaret. Jeg håber, at der ikke er noget bagved. Faktum er, at jeg ikke har tænkt mig at vente længere.

På dette tidspunkt bad jeg om, at klagen blev genåbnet blot for at formalisere kasinoets endelige afgørelse.

Hvis han ikke er villig til at betale gevinsten, vil han i det mindste blive straffet, men frem for alt vil han tage ansvar for retslige skridt fra min side.

Well then, I hope Jozef will open the complaint and everything will be solved as it should. I'm not sure how long you should wait for an answer from the authority but I think you will know everything you need to know. If anything, I'll be here.

Kære Casino repræsentant,

har du ikke noget at sige til, at du uretmæssigt har tilbageholdt min saldo i to måneder nu?

Både Casino Guru og CEG har ikke fundet nogen gyldig grund til konfiskation af gevinsterne, og på trods af dette fortsætter du ulovligt med ikke at betale mig.

Vil du virkelig have, at det ender i retten?

I mellemtiden har SBGOK også fået besked.

Der er gået en uge, og min klage er endnu ikke blevet genåbnet.

Du vil også gerne bede casinoet om at fjerne din "Fair Casino"-godkendelse fra deres hjemmeside i betragtning af, hvad de har gang i.

I wrote to Jozef and he confirmed that he wrote you back, so it will be best if you stick to what he emailed you. Once the complaint is closed, then the fair casino stuff they have on the site will be dealt with.

Tak for din hjælp.

Med hensyn til "Fair Casino"-spørgsmålet har Josef allerede givet udtryk for sin mening om, at konfiskationen af gevinsterne var ulovlig, og kasinoet gav ikke noget.

Desuden er det en dobbelt fidus, fordi de udover ikke at betale mig gevinsterne også tilbageholder alle mine indskud!

Disse "slyngelstater" kasinoer skal bekæmpes hårdt, da andre spillere kan blive ofre for dem.

I read some time ago that he said we are on your side so far, so yes. We'll see where this goes and what happens next. 

I have asked this casino to close my account because of gambling addiction and they still reopened my account a few moment after it, when i clearly mentioned addiction and a permanent closure, this is why i wrote they don't respect responsible gambling. And when i see how they lied and invented crap just to not pay the carsix guy, I'm actually not surprised. Concerning our laws in Switzerland, no foreign casino should accept swiss players unless they have a swiss license. Every casino denounced is added to our blacklist and our internet provider has to block its access. I only denounce those which do not respect responsible gambling or treated me badly.

Unfortunately, our team was not able to help you with your complaint back then any further, as stated there: "As no evidence of such communication was provided, we were unable to assist further, and the complaint was rejected."

It is very important to state the reason for closing the account clearly so the casino understands.

Also, it is very wise to stick to the casinos under Switzerland (ESBK), where players from your country can be better protected.

Hello Romi, i know you did your best... i blame the casino for having such practises and ignoring such demands.

I wish you a pleasant day.

Hej, har du prøvet at sende en klage til CEG? Hvis du bad om selvudelukkelse, skulle din konto have været lukket i mindst seks måneder.

Det absurde er, at de for at konfiskere mine gevinster, udover at anklage mig for en ikke-eksisterende duplikatkonto, anfægtede det faktum, at jeg efter deres mening var afhængig af gambling uden nogensinde at have udelukket mig selv fra deres casino!

Dig der bad om selvudelukkelse i stedet, de genåbnede din konto uden problemer.

Så hvis du havde vundet efter din anmodning om selvudelukkelse i henhold til deres logik, ville de ikke have betalt dig, da du havde anmodet om en selvudelukkelse.

Hello,

no i did not try, it was long time ago and it was about couple hundreds only, but still, they should respect responsible gambling whatever the amount is.

Yes, you are a right, anyway a bad casino will use any strategy just to not pay out.

Thank you very much, and to you too.