Hæv penge fra ice casino (side 2)



Sorry, I'm not sure I follow you correctly. I read your complaint again, obviously the casino seems there are some irregularities in verification, but I have no chance to find out what exactly caused that you are being ask for additional documents.

I'm sure we need to get in touch with the casino and sort things out. Sadly it's not my part, so I will wait for the complaint team to come up with something.

There are no irregularities at all the casino is what implies because I uploaded to the casino website through the mbaway app which is a virtual credit card of the paysafecard type but this single purchase virtual card was through my account that they checked I have already sent an extract signed by the bank I have already sent the extract of the upload I made to the site I have already sent everything and they are always postponing etc etc etc. I do not understand why, I would like to have the help of the support of the casino guru

Jeg har set mange mennesker klager over, at kasinoet er et fupnummer

Hello,

honestly, we have to be sure that everything is in order, for that we may need to cooperate with the casino. But this is definitely up to the Complaint Team to decide. I understand that you see this whole situation crystal clear, but we need to investigate first.

It's great that you cooperate with the casino the way you do, I would be probably less understanding being in your shoes.

Frankly, allow me to say that the whole team is extremely occupied. We're constantly experiencing a massive portion of new complaints. Hence I ask you kindly to be patient. Thank you.

Det eneste, der gør mig oprør, er, at jeg faldt for fidusen, og jeg har brug for penge, nogen burde stoppe det, fordi de tager pengene til folk og ikke betaler

As I said, I understand your point of view but allow us to investigate, please.

Scams mean that casinos only accept deposits but players have no chance for withdrawal because those casinos don't intend to pay.

This is a serious matter and we need to look into the problem more deeply. Maybe the casino is short on staff, or the staff is not well trained. I know you are not concerned about it in general but those suggestions can be hardly seen as a scam, please take it as an example.

Jeg vil tage dette som et eksempel, men de låser ikke min konto op, de lader mig ikke tage pengene, og de bliver ved med at udsætte dem, det er ikke normalt! Desuden har jeg her i Portugal set en masse nyheder, der mener, at iskasinoet er tvivlsomt, og de betaler ikke folk, jeg forstår ikke, hvorfor jeg sendte alt korrekt. Jeg gjorde alt, og de bedrager mig, de beder om alt. og hvad som helst, og jeg sender det til dem, jeg var ærlig, jeg indlæste kontoen i håb om at tjene penge, jeg vandt, og de betaler mig ikke

Hello,

as I mentioned earlier the casino was convinced that you used a 3rd party payment option (which is prohibited by the Terms and Conditions). This fact caused all trouble.

As Tomas wrote in your complaint, the moment the casino confirms that this is no longer the issue, your withdrawal should be processed accordingly.

Hej, men jeg har allerede forklaret alt dette til kasinoet. Jeg har allerede sendt alle dokumenterne, og de ser ud til at gøre det med vilje, så de ikke betaler os. Jeg har allerede sendt alt korrekt billederne alt, hvad jeg forklarede, jeg synes, det er let at forstå, de gør livet så svært som muligt, for hvis de ikke betaler nogen, hvad kan jeg ellers gøre livet svært, jeg har set mange mennesker, der klager over kasinoet, og jeg tror i stigende grad, at jeg er blevet snydt, de må gøre dette mod mange mennesker , kan du hjælpe mig!?

Jeg skulle bare tale med en operatør, og de fortalte mig det

de var ikke klar over eller ønsker ikke at forstå, at kontoen, der slutter på 6107, er det nummer, som det virtuelle kreditkort automatisk opretter, men at denne konto er forbundet med en anden konto, der slutter på 512. Jeg sendte alle dokumenterne, og hvis de vil have de kan forstå dette og komme hvad der mangler, men i morgen får jeg et sidste papir hvis det ikke virker, det er fordi det er et fupnummer, jeg går i banken for at få et papir underskrevet endda af dem hvor der står at kontonummeret der slutter på 512 er mit! Hvis ikke, så ved jeg ikke hvad jeg skal gøre, men hjælp mig

Dette er hele samtalen, jeg håber du forstår

Good morning,

I do not want to repeat myself and you do not have to either.

The point is that we have to clarify with the casino, and discuss what the casino thinks is incorrect to make a progress.

Please wait for the next complaint update. I can't help with that, but I hope the casino's staff will understand.

Så du foreslår at vente?

Yes, till our Complaint Team does what is necessary to help you out.

Honestly, there is hardly anything else you can do right now.

The last resort would be to contact the licensing authority, but I would give your complaint a chance.

Så venter jeg endnu 2 eller 3 dage….hvis jeg ikke går til licensmyndigheden på klageportalen i Portugal, klager hundredvis af mennesker til dette kasino

Well, I was referring to your current complaint, kindly respect the timer please: