1 år siden
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Jungliwin Casino – generel debat
1 år siden
Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.
It's on 26 Feb 2023
They still not resolving it
I have attached latest reply I got
1 år siden
Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!
I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.
I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!
1 år siden
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
1 år siden
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
1 år siden
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
1 år siden
Hello sudeshkn,
thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.
Have a nice day! 🙂
1 år siden
Hello,
when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!
what is the problem? And how do I get my money?
Johannes
1 år siden
Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏
Stay in touch with the complaint.
1 år siden
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
1 år siden
Hello there,
I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.
1 år siden
It's regarding my unsettled bet for 3500irs
It's almost 28 days now
They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.
I have sent all proofs and screenshot they just ignore.
1 år siden
As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.
11 måneder siden
Jeg tilmeldte mig og betalte derind i går. Fra første indtryk et meget flot casino.
Har nu anmodet om en 4-cifret udbetaling og venter på behandling. Det skulle angiveligt være gjort inden udgangen af dagen.
Vil melde om jeg har modtaget mine penge.
Automatisk oversættelse:
1
11 måneder siden
Ifølge e-mailen blev min udbetaling accepteret og udbetalt kl. 9 i dag. Jeg har valgt bankoverførsel som betalingsmetode.
Casino siger, at det tager 1-7 hverdage. I min transaktionsoversigt er status 'Afventer'. Jeg håber, pengene står på min konto i morgen.
Er der nogen der har erfaringer med dette? Udbetalingen kan ikke længere hæves.
Automatisk oversættelse:
11 måneder siden
Hello,
I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.
As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔
I'll wait for another update, to be sure.
11 måneder siden
Hej Radka,
status er stadig 'afventer'. Ifølge Casino: 'Jeg er glad for at kunne meddele, at din udbetaling er blevet godkendt af vores Casino. Lige nu bør vi vente, indtil betalingsudbyderen fortsætter din anmodning, håber de vil gøre det hurtigst muligt. Tak for forståelsen!'
De sagde, at så snart pengene kommer ind på min bankkonto, vil status også ændre sig til 'Udført'.
Jeg ved ikke rigtig, hvilken betalingsudbyder der menes. Måske har kasinoet allerede overført pengene, og de bliver stadig behandlet, før de er på min konto?
Automatisk oversættelse:
11 måneder siden
Hello.
Don't worry this is a pretty common process.
Allow me to explain:
These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀
Give it a few more days, not it is on the payment provider...
11 måneder siden
Tak for oplysningen!
Så betyder det, at jeg ikke skal bekymre mig, da casinoet formentlig allerede har sendt pengene på vej, og nu skal de bare behandles af betalingsbehandleren, så skulle det stå på min konto?
Automatisk oversættelse:
1
11 måneder siden
No problem 😎
If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞
Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉
1
11 måneder siden
Pengene kom i dag 👍
Automatisk oversættelse:
1
11 måneder siden
Great!
Wasn't so bad in the end, was it? 🙂
Redigeret af forfatter 11 måneder siden
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